Zendesk forms for specific user groups

Beantwortet

3 Kommentare

  • Brett Bowser
    Zendesk Community Manager
    Hey Foad,

    We have a guide on how to hide specific forms based on a users organization that may help point you in the right direction: How can I hide ticket forms based on a user's organization?
     
    I hope this helps!
     
     
    -1
  • Budke, John

    I have this functionality in my HC 1.7 API v1, as specified in the referenced article.  Been working great for a long time.  We are looking to move to 2.19 API v2 and have a HC set-up for that.  Ready to make it the live one, except the v1 code does not work in it.  

    Is there any updated code for the new templating version, or otherwise some different method to restrict forms in HC submission to certain organizations?

    0
  • Tipene Hughes
    Zendesk Developer Advocacy

    Hi Budke, John,

    This is likely because jQuery is not included in v2 of the help center. Here are some instructions how how to import jQuery back in to your help center:

    https://support.zendesk.com/hc/en-us/articles/4408829274906-Importing-or-upgrading-jQuery

    I also found this user submitted code sample that might be helpful if you'd prefer not to use jQuery.

    I hope this helps!

    Tipene

    0

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