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Adding Custom Status Options in the Status Filter on the My Requests Page

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Hope Saldana

Gepostet 03. Jan. 2023

Our customers love the new custom statuses, but would appreciate the ability to filter their tickets based on the custom statuses we provide. It is confusing to them that the statuses do not match.

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      Martin St-Onge

      Same for me.  Totally agree

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      Darren Bell

      Agree. Custom Statuses need to follow through to the Customer portal too. We have already had queries over this.

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