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Time Zone now part of "Important details panel" in user data: Issue with agent workspace display



Gepostet 24. Apr. 2023

As of today (24th of April 2023) the Timezone of a customer is part of their important details panel in the User profile.

This is not necessarily an issue, however this leads to the problem that the time zone is also displayed in Agent workspace - causing a more cluttered Agent experience, especially since the timezone is not a relevant piece of information for us.

In agent workspace is also less than ideal, spanning 2 rows:

It would be good if Zendesk would communicate changes which impact the agent experience with us in advance, instead of just pushing them to production. 


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