Conditional fields showing up in end-users Requests tab


2 Kommentare

  • Noly Maron Unson
    Zendesk Customer Care

    Hi Alexandre,

    This is an intended behavior. The conditional fields only work in ticket forms (ticket dashboard in Support for agent and Ticket form submission for end-user). The request tab in the My Activities will show all ticket fields visible to the end users regardless if they are conditional fields or not. There is no option to change this behavior.

    Hope this helps.

  • Leonardo Santos

    Hi Noly Maron Unson!

    I think conditional fields logic should work on the ticket forms page and requests tab. I created this feature request.

    In my use case, I have many custom fields for each product and I want only the fields filled in by the customer to be visible in the requests tab (without customizing the Help Center theme, like this tip from a user)


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