Conditional fields showing up in end-users Requests tab
BeantwortetWhen you do conditional formatting on a form to show specific questions depending on the the field data selected it works well on both the agent view and the end-users view when creating a request, however it seems like this formatting does not transition when opening the request tab since you see all the fields regarding of what you chose prior. Is there a setting to not allow this? or a workaround?
Here is an image for clarification, in the image below the fields under "request type" should not be showing up if the request type is not "Policy","Patent" or "Piracy". The conditional formatting is set up correctly for both agents and users:
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Hi Alexandre,
This is an intended behavior. The conditional fields only work in ticket forms (ticket dashboard in Support for agent and Ticket form submission for end-user). The request tab in the My Activities will show all ticket fields visible to the end users regardless if they are conditional fields or not. There is no option to change this behavior.
Hope this helps.
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Hi Noly Maron Unson!
I think conditional fields logic should work on the ticket forms page and requests tab. I created this feature request.
In my use case, I have many custom fields for each product and I want only the fields filled in by the customer to be visible in the requests tab (without customizing the Help Center theme, like this tip from a user)
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