Searching tickets with OR logic using Java Client
Gepostet 24. Okt. 2023
Hi mates,
using Java zendesk client I am trying to search tickets that have a custom field that belongs to a given set. For example I want to get the ticket that their custom field "f1" value is "v1" OR "v2".
According to doc if I repeat the property keyword it will act as an OR logic but it does not.
I'm doing:
String query = "custom_field_xxxxx:value1" + "custom_field_xxxxx:value2";
Iterable<Ticket> ticketsFromSearch = zendesk.getTicketsFromSearch(query);
I have a ticket that matches that "value2" but no ticket is returned.
How should I do this?
Thanks in advance!
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