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Approver should receive a Zendesk notification of request in addition/instead of email

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Richard J

Gepostet 07. März 2025

To keep an agent within the agent workspace, they should receive a Zendesk notification of new Approval request received. Or this could be at least optional and a personal setting to decide to receive notification by Zendesk or email.

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      Rahul Narsinghani

      Thanks 5520382110618  for valuable feedback and testing this feature, because of your support, we developed the cool features. 

      This in-app notification is yet to be developed. 

       

      CC 1263082214809 

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      Richard J

      Yes exactly that. I didn't see it when I was testing. Is it there? I will look again…

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      Rahul Narsinghani

      Thanks 5520382110618, Thanks for the feedback on notification. 

      Do you mean to say In-app notification within Zendesk when the approval request is assigned to them?
      Is my understanding right?

      CC 1263082214809 

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