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Approver should receive a Zendesk notification of request in addition/instead of email
2025년 3월 07일에 게시됨
To keep an agent within the agent workspace, they should receive a Zendesk notification of new Approval request received. Or this could be at least optional and a personal setting to decide to receive notification by Zendesk or email.
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Rahul Narsinghani
Thanks Richard J, Thanks for the feedback on notification.
Do you mean to say In-app notification within Zendesk when the approval request is assigned to them?
Is my understanding right?
CC Kristina Garfinkel
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Richard J
Yes exactly that. I didn't see it when I was testing. Is it there? I will look again…
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Rahul Narsinghani
Thanks Richard J for valuable feedback and testing this feature, because of your support, we developed the cool features.
This in-app notification is yet to be developed.
CC Kristina Garfinkel
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