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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Add "all history" to time filters on new dashboard
      This option is needed, otherwise you have to go into custom and set a wide date.

      Gepostet 13. Nov. 2024 · Ashley M

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      Reports - End-user status attribute is misleading for suspended or deleted end-users
      I have been building reports trying to discover where phantom calls are logged - these would be calls in which suspended...

      Gepostet 12. Feb. 2025 · Matthew Surowiec

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      Enable Hyperlinks on Reports Homepage
      Please allow opening of reports in new web browser tabs. As you can see from my attached screenshots, when I right click...

      Gepostet 12. Feb. 2025 · Robby

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      Schedule individual reports
      I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequentl...

      Gepostet 28. Sept. 2022 · mfg

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      Add CC Attribute to Reporting
      There is currently not a way to pull all individuals CC'd within a ticket for reporting purposes. Let's say a team membe...

      Gepostet 26. Nov. 2019 · Michael Ferri

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      Ability for non Admins to change the Zendesk Availability of other Agents
      Our Admin users are using an Explore Dashboard to view and change the Availablility status of our Agents. Using this met...

      Gepostet 05. Feb. 2025 · Stuart French

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      Guide　記事の添付ファイルの利用状況が分かるようにして欲しい。
      お客様からどの程度活用されているか知るために、記事に添付されたフィアルのダウンロード（閲覧）回数を知りたい。そういった方法を今後用意していただきたい。

      Gepostet 04. Feb. 2025 · 加藤　暁生

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      Explore color conditional formatting is only in Table format :(

      Unfortunately, seems not possible to color coding your query reports onl...

      Gepostet 26. März 2020 · Diego

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      Pre-built metrics and/or ticket events for skill timeouts
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Gepostet 28. Jan. 2025 · Martin Sasse

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      Customer Response Visibility for New CAST Survey
      Hi, I recently configured Zendesk's New CAST Survey launch, however we can't see the customer's reaction because there i...

      Gepostet 28. Jan. 2025 · Forever New Admin

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