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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      CCing non registered users/unverified email
      Beantwortet
      Hi ! We have set up a restricted access to our Zendesk instance with some domains listed in the allow list and all other...

      Gepostet 12. Feb. 2021 · Anaïs France

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      Customer's response to support ticket shows up as phishing email to her cc'd recipients
      Beantwortet
      When my customer responds to an existing ticket, it shows her name as the person replying mismatched with our support em...

      Gepostet 22. Feb. 2021 · Janice Darlington

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      Merge IF same email
      Beantwortet
      Hello, My client email use again before we get the time to reply. I want to take all my 10000 emails and automatically m...

      Gepostet 15. Feb. 2021 · Janny Support

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      Try to use Excel in a side conversation
      Beantwortet
      I have a question regarding side conversations, maybe you can help us with our problem. I couldn't find any post about o...

      Gepostet 11. Feb. 2021 · Ewout Liebeek

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      Search query for All tickets with status On-Hold and no Due Date set
      Beantwortet
      I would like to have a search query that shows me all tickets that have the status On-Hold and no due date set. Those do...

      Gepostet 08. Feb. 2021 · Falko Sieverding

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      New tickets created as private note
      Beantwortet
      Hi, Is it possible to have new tickets created from a defined email address to be a private note? I ask this as we gener...

      Gepostet 10. Feb. 2021 · Daniel Hart

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      How to count emails by alias
      Beantwortet
      I have zenddesk on support@company.com but I want ema...

      Gepostet 01. März 2021 · Scott Weiner

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      Notifications when mentioned / following without E-Mail
      Beantwortet
      Hello, i hope maybe someone else already found a Solution for this. We are new with Zendesk and we want to implement it ...

      Gepostet 10. Feb. 2021 · Jennifer Bienert

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      Zendesk Ticket Deletes Response Before Finished with Response
      Beantwortet
      When responding to a client, if we copy and paste a picture or link into the ticket, click back up towards the top of ou...

      Gepostet 19. Feb. 2021 · Elaina McClure

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      unable to receive email notification from time to time
      Beantwortet
      Hi Support, When I created a ticket and others reply, sometimes I'll receive email notification and sometimes not, how c...

      Gepostet 19. Jan. 2021 · Lai Ching Lo

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