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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hey guys So I want to solve the following issue: Our agents categorize all tickets. For some tickets we would need furth...

Gepostet 28. Juni 2021 · Julia Zuber

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Im wondering if its possible to have sub groups when choosing a request form? Kind of like the conditional fields. So fo...

Gepostet 25. Juni 2021 · Edwin Woo

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Hello! I need help with the following problem. When a customer sends us an email (ticket) And i try to like respond with...

Gepostet 24. Juni 2021 · Sebastian Schmidt

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Hi! I'd like to "hide" the Zendesk e-mail addresses from e-mail traffic. I realize this implies allowing Zendesk to send...

Gepostet 11. Juni 2021 · Diego Rivera

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We provide a solution (outside of Zendesk) that results in emails to our clients. If clients respond to these emails, a ...

Gepostet 15. Juni 2021 · Phil Dyer

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Hi, I have a requirement for a regex field that accepts a 9 digit number separated by a comma that can be used for more ...

Gepostet 15. Juni 2021 · Auf Mir

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Hey All, Currently trying to find a rule which basically allows someone to send an email to a specific email address whi...

Gepostet 07. Juni 2021 · Andrew

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Hello. We want to create a Joiners form which our HR, Compliance and IT departments will need to complete information on...

Gepostet 09. Juni 2021 · Oral Fuat

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I have some external customers that do not wish to receive the automatic triggered email acknowledging receipt of their ...

Gepostet 10. Juni 2021 · Phil Dyer

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Hi, I am configuring a form which end-users can use to request a quote. They need to specify name, height and size of th...

Gepostet 07. Juni 2021 · Anneloes

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