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Do not send automatic ticket creation response to specific external users

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Phil Dyer

Posted Jun 10, 2021

I have some external customers that do not wish to receive the automatic triggered email acknowledging receipt of their email. I can see the condition on triggers of "Requester" > "Is Not", but then the only options are my admin staff members. Is there a similar way to do this for external customers?

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    Jonathan March

    Community Moderator

    Assign each of those users a specific tag, for example `no_receipt_notification`. Then every ticket that they create will have that tag.

    To the trigger, add the condition

    tags contain none of the following: no_receipt_notification`

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