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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      JIRA Server to JIRA Cloud Migration
      Beantwortet
      I saw this article -

      Gepostet 14. März 2024 · Jake Warren

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      Identify tickets with attachments
      Beantwortet
      Is there anyway to identify tickets that include an attachment in a View in Zendesk Support?

      Gepostet 23. Sept. 2022 · Vegard Andersen

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      Subject character length limited to 255 in side conversation used in Macro
      Hi, I was using macro for side conversation where I have used subject line with 900 characters using some placeholders a...

      Gepostet 16. Sept. 2024 · Saurabh Srivastava

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      We’re setting up triggers for NRT and TTR but can’t find "Hours since last SLA breach" in the conditions.
      We're trying to create two triggers or automations—one to tag a Next Reply SLA breach and another for a TTR SLA breach. ...

      Gepostet 30. Aug. 2024 · Shashank Tripathi

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      Email spoofing alerts in Google
      Hi All, I'm new to this forum. We use Zendesk as our way for clients to raise tickets to us. Recently I notice that if I...

      Gepostet 10. Sept. 2024 · Justin White

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      Feature Request & Inquiry: Handling Closed Tickets and Conversations in Chatbot
      We use Zendesk integrated with our Chatbot for customer support. When a customer interacts with the Chatbot and reaches ...

      Gepostet 05. Sept. 2024 · IT ESX

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      How to restrict ticket field to specific group
      Beantwortet
      I want to restrict a ticket field updation to sepcific group?

      Gepostet 04. Apr. 2022 · Vamshi R

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      Posibilidad borrar/eliminar tickets automáticamente si cumplen un criterio
      Buenos días ¿Es posible borrar/eliminar tickets automáticamente si cumplen un criterio? Por ejemplo, los tickets que ten...

      Gepostet 28. Aug. 2024 · Enrique Varela Rastrero

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      Agent Signature based on ticket channel
      Beantwortet
      Hi Community,
      I’m trying to set an agent signature based on the channel that the ticket cam...

      Gepostet 10. Okt. 2018 · Dominic

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      Anyone know how to get the message-id for a bunch of tickets?
      Beantwortet
      I'm looking for a simple way to retrieve the message-id from 40 tickets. It looks like this is not included in any of th...

      Gepostet 10. Mai 2022 · CJ Johnson

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