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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.


Is it possible to create dynamic agent groups in zendesk

Gepostet 08. Nov. 2021 · mithilesh kumar

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Hello, we have noticed since switching over to using admin center that when you are configuring a trigger it will someti...

Gepostet 26. Okt. 2021 · Meg Gunther

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I don't see the admin role on the roles page and I don't get why? Where do I need to search for my admins in Zendesk?

Gepostet 28. Okt. 2021 · Thomas D'Hoe

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Perhaps I'm missing this, perhaps it's not available. Is there a way to restrict "Guide Admins" (users with "Can manage ...

Gepostet 19. Feb. 2020 · Michael Mader

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Nice but columns should include Role. Should also be able to sort on any column. Would be great to be able to select whi...

Gepostet 23. Sept. 2021 · Mark Szymanski

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We need to prevent admins to give other staff admin roles due to our security issues. Creating custom roles are not suit...

Gepostet 06. Juli 2021 · Eski Admin Hesabı

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Feature Request Summary:

There should be a filter line to filter the list of agents by their...

Gepostet 24. Sept. 2021 · Josef Prandstetter

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Hello Zendesk Team, I saw your recent changes in managing agents' access to the line. Even previously it was not straigh...

Gepostet 15. Dez. 2020 · Anna (Mintos)

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It would be handy if I could set an alert to me as the admin (or a specific group) and the Agent if they haven't used th...

Gepostet 11. Nov. 2021 · Mark Moran

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It's hard as an administrator to administer anything from mobile with zendesk. Consider mobile when building features pl...

Gepostet 26. Okt. 2021 · Josh

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