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Annamarie Jackson

Beigetreten 13. Mai 2021

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Letzte Aktivität 16. Okt. 2021

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KommentarSetting Guide roles and permissions

How can I check the Visible to for ALL of my articles. I am getting reports that a few of my articles are not Visible to as they should be, so I would like to check them all, but I don't see Visible to in the Filters available for Manage Articles. How can I view that for ALL Articles in bulk?

Kommentar anzeigen · Gepostet 01. Apr. 2021 · Annamarie Jackson

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KommentarUsing themes and customizing your Help Center

Thanks, Augusto, I will look into this. This sounds like just what we need!

Kommentar anzeigen · Gepostet 16. März 2021 · Annamarie Jackson

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KommentarUsing themes and customizing your Help Center

How many sections can I add to a category? I notice that when I add a section within a section, Zendesk does not display the section titles within the sections, which is, to be frank, not useful. How can I show a list of sections within a section so that users know they're there?

Kommentar anzeigen · Gepostet 12. März 2021 · Annamarie Jackson

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KommentarUsing the knowledge base in Help Center

What's the difference between "Needs Verification" and "In Progress"? (and what is each setting on the article waiting for to move it along to publication?)

Kommentar anzeigen · Gepostet 08. Jan. 2021 · Annamarie Jackson

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KommentarWorking with articles in the knowledge base

Hi Monika,

My first impression is: "Wow, you're taking away a feature!" Sure, AI could get it better, but it's useful to see how close the AI gets. It's a start....a "cue."

Couple questions?

1. Why is taking away a feature called "modernizing"? "Modernizing" often implies an improvement. What is the "improvement" and what is the benefit?

2. You say "instead of directly recommending articles." Are you "indirectly" recommending articles somehow? If so, I'd like to know, because it sounds like I'll have to guess about the articles you're recommending once the feature is "modernized."

I'm a tech writer, and I want to maximize the articles available to our clients and to our support, so recommended articles is what I look for. Knowing associated articles help understand our findability.

I wouldn't mind having related support tickets on top of the current feature. Could it be configurable as to which you'd like...tickets or guide articles?

Kommentar anzeigen · Gepostet 07. Jan. 2021 · Annamarie Jackson

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