Workflow: Tag tickets with customer region automatically

To track a customer's location automatically, define the location in a custom ticket field. Add your locations to a drop-down list, and either an agent or the customer completes the field on the ticket form.

To add a custom ticket field:

1. Go to Admin Center
2. Navigate to Objects and rules > Tickets > Fields
3. Click Add field
4. Select a field type, such as Drop-down or Multi-select
5. Enter the field name and description
6. Select Required to solve a ticket
7. Under Permissions, choose whether agents and customers can edit the field
8. Under Field values, add the locations for your tag list. Tags are created automatically and can be edited.
9. Click Save

For more information, see Adding custom ticket fields to your tickets and forms.