Zendesk uses best practices and industry standards to achieve compliance with industry-accepted general security and privacy frameworks, which in turn helps our subscribers meet their own compliance standards.

This article showcases Zendesk’s products and services that are in scope for various compliance certifications, including SOC 2, ISO, FedRAMP, and more. Our aim is to enhance transparency and trust with our customers, streamline compliance communication, and provide a centralized resource for compliance-related inquiries.

Related articles:

  • Zendesk Trust Center
  • Security Configurations for Zendesk Talk and FedRAMP Tailored ATO Compliance

Zendesk compliance certifications

Zendesk security and industry-based compliance certifications are listed below. Expand each certification to view the compliant Zendesk product areas and Suite add-ons.

Security compliance certifications

SOC 2

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Messaging and live chat

  • Reporting and Analytics

  • Messaging platform (Sunshine Conversations)

  • Voice

  • AI Agents

  • Mobile Apps

  • Mobile Software Development Kits

  • Automations & intelligence

Suite Add-ons

  • Workforce Management

  • Zendesk Copilot

  • Advanced Data Privacy and Protection (ADPP)

  • Voice Usage Credits

  • Premium Sandbox

  • More Storage

  • WhatsApp Numbers

  • High Volume API

  • Light agents

  • Sunshine conversations MAU

  • Sunshine conversations notifications

ISO 27001

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Messaging and live chat

  • Reporting and Analytics

  • Messaging platform (Sunshine Conversations)

  • Voice

  • AI Agents

  • Mobile Apps

  • Messaging

  • Mobile Software Development Kits

  • Automations & intelligence

Suite Add-ons

  • Workforce Management

  • Zendesk Copilot

  • Advanced Data Privacy and Protection (ADPP)

  • Voice Usage Credits

  • Premium Sandbox

  • More Storage

  • WhatsApp Numbers

  • High Volume API

  • Light agents

  • Sunshine conversations MAU

  • Sunshine conversations notifications

ISO 27017

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Messaging and live chat

  • Reporting and Analytics

  • Messaging platform (Sunshine Conversations)

  • Voice

  • AI Agents

  • Mobile Apps

  • Messaging

  • Mobile Software Development Kits

  • Automations & intelligence

Suite Add-ons

  • Workforce Management

  • Zendesk Copilot

  • Advanced Data Privacy and Protection (ADPP)

  • Voice Usage Credits

  • Premium Sandbox

  • More Storage

  • WhatsApp Numbers

  • High Volume API

  • Light agents

  • Sunshine conversations MAU

  • Sunshine conversations notifications

ISO 27018

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Messaging and live chat

  • Reporting and Analytics

  • Messaging platform (Sunshine Conversations)

  • Voice

  • AI Agents

  • Mobile Apps

  • Messaging

  • Mobile Software Development Kits

  • Automations & intelligence

Suite Add-ons

  • Workforce Management

  • Zendesk Copilot

  • Advanced Data Privacy and Protection (ADPP)

  • Voice Usage Credits

  • Premium Sandbox

  • More Storage

  • WhatsApp Numbers

  • High Volume API

  • Light agents

  • Sunshine conversations MAU

  • Sunshine conversations notifications

ISO 27701

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Messaging and live chat

  • Reporting and Analytics

  • Messaging platform (Sunshine Conversations)

  • Voice

  • AI Agents

  • Mobile Apps

  • Messaging

  • Mobile Software Development Kits

  • Automations & intelligence

Suite Add-ons

  • Workforce Management

  • Zendesk Copilot

  • Advanced Data Privacy and Protection (ADPP)

  • Voice Usage Credits

  • Premium Sandbox

  • More Storage

  • WhatsApp Numbers

  • High Volume API

  • Light agents

  • Sunshine conversations MAU

  • Sunshine conversations notifications

ISO 42001

Product list

  • Automations & intelligence

  • Zendesk LMS

  • Zendesk QA

  • Zendesk Workforce Management

FedRAMP Li-SaaS Tailored

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Reporting and Analytics

  • Voice

  • Messaging

  • Agent Workspace

  • AI Agents - Essential 

Suite Add-On

  • Copilot

  • Workforce Management

  • Advanced Data Privacy and Protection (ADPP)

Security Configurations

When using Zendesk, you must adhere to the following configurations in order to remain compliant:

  • Enable Data Center Locality - U.S. Only
  • Use U.S.-based phone numbers (Voice)
  • Not store any personal data, Cardholder Data (as that term is used in the Data Security Standards of the Payment Card Industry), or business sensitive information (collectively, “PII”) within the Services

Additional Considerations

The above configurations ensure that all data stays within our FedRAMP compliant environment. Failure to follow one of more of these configurations renders this obsolete (i.e., data is no longer contained within the compliant environment). Supplemental Terms for Zendesk’s FedRAMP Tailored Certification
 

TXRAMP Level 2

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Reporting and Analytics

  • Voice

  • Messaging

  • Workforce Management

  • Automations & intelligence

Suite Add-On

  • Copilot

  • Advanced Data Privacy and Protection (ADPP)

Information System Security Management and Assessment Program (Japan ISMAP)

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Live chat

  • Reporting and Analytics

  • Voice

  • AI Agents - Essential

Suite Add-ons

  • Copilot

  • Advanced Data Privacy and Protection (ADPP)

  • Premium Sandbox

  • More Storage

 

Industry-based compliance certifications

Health Insurance Portability and Accountability Act (HIPAA)

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Messaging and live chat

  • Reporting and Analytics

  • Voice

  • AI Agents

  • Mobile Apps

  • Mobile Software Development Kits

  • Automations & intelligence

Suite add-ons

  • Workforce Management

  • Zendesk Copilot

  • Advanced Data Privacy and Protection (ADPP)

  • Voice Usage Credits

  • Premium Sandbox

  • More Storage

  • WhatsApp Numbers

  • High Volume API

  • Light agents

  • Sunshine conversations MAU

  • Sunshine conversations notifications

Health Data Hosting (HDS) France

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Messaging and live chat

  • Reporting and Analytics

  • Messaging platform (Sunshine Conversations)

  • Voice

  • AI Agents

  • Mobile Apps

  • Mobile Software Development Kits

  • Automations & intelligence

Suite add-ons

  • Workforce Management

  • Zendesk Copilot

  • Advanced Data Privacy and Protection (ADPP)

  • Voice Usage Credits

  • Premium Sandbox

  • More Storage

  • WhatsApp Numbers

  • High Volume API

  • Light agents

  • Sunshine conversations MAU

  • Sunshine conversations notifications

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