Zendesk uses best practices and industry standards to achieve compliance with industry-accepted general security and privacy frameworks, which in turn helps our subscribers meet their own compliance standards.

This article showcases Zendesk’s products and services that are in scope for various compliance certifications, including SOC 2, ISO, FedRAMP, and more. Our aim is to enhance transparency and trust with our customers, streamline compliance communication, and provide a centralized resource for compliance-related inquiries.

Related articles:

  • Zendesk Trust Center
  • Security Configurations for Zendesk Talk and FedRAMP Tailored ATO Compliance

Zendesk compliance certifications

Zendesk security and industry-based compliance certifications are listed below. Expand each certification to view the compliant Zendesk product areas and Suite add-ons.

Security compliance certifications

SOC 2

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Messaging and live chat

  • Reporting and Analytics

  • Messaging platform (Sunshine Conversations)

  • Voice

  • AI Agents

  • Mobile Apps

  • Mobile Software Development Kits

  • Automations & intelligence

Suite Add-ons

  • Workforce Management

  • Zendesk Copilot

  • Advanced Data Privacy and Protection (ADPP)

  • Voice Usage Credits

  • Premium Sandbox

  • More Storage

  • WhatsApp Numbers

  • High Volume API

  • Light agents

  • Sunshine conversations MAU

  • Sunshine conversations notifications

ISO 27001

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Messaging and live chat

  • Reporting and Analytics

  • Messaging platform (Sunshine Conversations)

  • Voice

  • AI Agents

  • Mobile Apps

  • Messaging

  • Mobile Software Development Kits

  • Automations & intelligence

Suite Add-ons

  • Workforce Management

  • Zendesk Copilot

  • Advanced Data Privacy and Protection (ADPP)

  • Voice Usage Credits

  • Premium Sandbox

  • More Storage

  • WhatsApp Numbers

  • High Volume API

  • Light agents

  • Sunshine conversations MAU

  • Sunshine conversations notifications

ISO 27017

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Messaging and live chat

  • Reporting and Analytics

  • Messaging platform (Sunshine Conversations)

  • Voice

  • AI Agents

  • Mobile Apps

  • Messaging

  • Mobile Software Development Kits

  • Automations & intelligence

Suite Add-ons

  • Workforce Management

  • Zendesk Copilot

  • Advanced Data Privacy and Protection (ADPP)

  • Voice Usage Credits

  • Premium Sandbox

  • More Storage

  • WhatsApp Numbers

  • High Volume API

  • Light agents

  • Sunshine conversations MAU

  • Sunshine conversations notifications

ISO 27018

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Messaging and live chat

  • Reporting and Analytics

  • Messaging platform (Sunshine Conversations)

  • Voice

  • AI Agents

  • Mobile Apps

  • Messaging

  • Mobile Software Development Kits

  • Automations & intelligence

Suite Add-ons

  • Workforce Management

  • Zendesk Copilot

  • Advanced Data Privacy and Protection (ADPP)

  • Voice Usage Credits

  • Premium Sandbox

  • More Storage

  • WhatsApp Numbers

  • High Volume API

  • Light agents

  • Sunshine conversations MAU

  • Sunshine conversations notifications

ISO 27701

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Messaging and live chat

  • Reporting and Analytics

  • Messaging platform (Sunshine Conversations)

  • Voice

  • AI Agents

  • Mobile Apps

  • Messaging

  • Mobile Software Development Kits

  • Automations & intelligence

Suite Add-ons

  • Workforce Management

  • Zendesk Copilot

  • Advanced Data Privacy and Protection (ADPP)

  • Voice Usage Credits

  • Premium Sandbox

  • More Storage

  • WhatsApp Numbers

  • High Volume API

  • Light agents

  • Sunshine conversations MAU

  • Sunshine conversations notifications

ISO 42001

Product list

  • Automations & intelligence

  • Zendesk LMS

  • Zendesk QA

  • Zendesk Workforce Management

FedRAMP Li-SaaS Tailored

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Reporting and Analytics

  • Voice

  • Messaging

  • Workforce Management

  • Advanced Data Privacy and Protection (ADPP)

  • Automations & intelligence

  • Copilot

TXRAMP Level 2

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Reporting and Analytics

  • Voice

  • Messaging

  • Workforce Management

  • Advanced Data Privacy and Protection (ADPP)

  • Automations & intelligence

  • Copilot

 

Industry-based compliance certifications

Health Insurance Portability and Accountability Act (HIPAA)

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Messaging and live chat

  • Reporting and Analytics

  • Voice

  • AI Agents

  • Mobile Apps

  • Mobile Software Development Kits

  • Automations & intelligence

Suite add-ons

  • Workforce Management

  • Zendesk Copilot

  • Advanced Data Privacy and Protection (ADPP)

  • Voice Usage Credits

  • Premium Sandbox

  • More Storage

  • WhatsApp Numbers

  • High Volume API

  • Light agents

  • Sunshine conversations MAU

  • Sunshine conversations notifications

Health Data Hosting (HDS) France

Product list

  • Ticketing

  • Help Center

  • Community Forums

  • Messaging and live chat

  • Reporting and Analytics

  • Messaging platform (Sunshine Conversations)

  • Voice

  • AI Agents

  • Mobile Apps

  • Mobile Software Development Kits

  • Automations & intelligence

Suite add-ons

  • Workforce Management

  • Zendesk Copilot

  • Advanced Data Privacy and Protection (ADPP)

  • Voice Usage Credits

  • Premium Sandbox

  • More Storage

  • WhatsApp Numbers

  • High Volume API

  • Light agents

  • Sunshine conversations MAU

  • Sunshine conversations notifications

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