How can I update a Zendesk Contact Center API token?

Question

I want to refresh the API token that I use to integrate Zendesk Contact Center with Zendesk Support. How do I do this?

Answer

1. Generate a new API token in Zendesk > Admin Center, click Apps and integrations, then select APIs > API tokens > Add API token, and copy the token to a secure place.

   Tip: Ensure the email address linked to the token is active in Zendesk Support and that the associated profile has an admin role.
2. Update the previous API token from Contact Center > click your agent status > Admin Settings > Standard Settings > Your Zendesk Account > Edit > Connection Details.

If you're on Zendesk infrastructure you navigate through the Contact Center app > Admin settings.

If you're on non-Zendesk infrastructure, for example Local Measure, you can also navigate directly to https://yourworkspace-name.yourregion.localmeasure.com/yourworkspace-name/zendesk-settings/standard-settings and replace yourworkspace-name and yourregion with your actual data.