Question

I want to refresh the API token that I use to integrate Zendesk for Contact Center with Zendesk Support. How do I do this?

Answer

Generate a new API token in Zendesk Support, and copy it to a secure place. Then follow these steps:

  1. Go to the Local Measure (Contact Center settings) site > Standard Settings. The URL looks like this https://{workspace-name}.{region}.localmeasure.com/{workspace-name}/zendesk-settings/standard-settings.

Standard settings page

On this page, click Edit under Your Zendesk Account

  1. A new window shows Connection Details, where you add the new API token under API Key

    Connection details page
  2. Before you click Connect Account to save the changes, make sure the email address linked to the token is active in Zendesk Support and has an admin role
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