Articles in the series
Employee Service Suite | Team, Growth, Professional, Enterprise, or Enterprise Plus
This deployment guide is designed to prepare customers for setting up and using Zendesk
for employee services. It covers the differences between setting up Zendesk products for
customer service and employee service and key considerations and decisions that you must
make before and during your deployment.
Note: Although Customer Service Suite plans can
also be configured to provide employee services, this guide assumes that you're
using an Employee Service Suite plan.
From the sidebar, work through each section to learn more:
- Part 1: About the Zendesk Employee Service Suite provides an introduction to the features designed specifically for employee services.
- Part 2: Using the sample data for employee services provides an overview of the pre-built configurations and sample content that are designed for employee service use cases and are included with the Employee Service Suite plans.
- Part 3: Simplifyig the submission of employee service requests describes how to use IT asset management and the service catalog, together, to streamline employee requests.
- Part 4: Streamlining the resolution of employee service requests describes how to use tasks, approval requests, and action flows to ensure all necessary actions and sign-offs are completed for employee requests and automates as many of these actions as possible. It also provides best practices and examples of how to combine the employee service features with other Zendesk features to create effective and efficient ticket workflows for employee service requests.