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Getting started with Zendesk Suite

Welcome to the Zendesk Suite

The Zendesk Suite provides the complete customer service solution that’s easy to use and scales with your business. ...

Edited Jul 26, 2024

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Learn more about Zendesk Suite

When you're ready to learn how the Suite can help your business, start here. This page helps you navigate our help ce...

Edited Mar 16, 2024

3 votes  ·  0 comments

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Quick launch guide for Zendesk

Quick launch checklists PEOPLEStructure your team Create groups - 4 minsCreate containers to organize your te...

Edited Dec 05, 2024

9 votes  ·  6 comments

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Launch tasks for Zendesk Suite

What's my plan? Suite Any plan This interactive guide creates a launch plan, based on your suite plan a...

Edited Mar 19, 2025

33 votes  ·  0 comments

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Getting started with Zendesk Suite - Introduction

What's my plan? Suite Any plan Articles in the series Introduction: Getting started with Zendesk S...

Edited Mar 19, 2025

20 votes  ·  2 comments

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Getting started with Zendesk Suite - Part 1: Accessing Zendesk Suite admin settings

What's my plan? Suite Any plan Articles in the series Introduction: Getting started with Zendesk ...

Edited Mar 19, 2025

3 votes  ·  0 comments

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Getting started with Zendesk Suite - Part 2: Adding team members

What's my plan? Suite Any plan Articles in the series Introduction: Getting started with Zendesk ...

Edited Mar 19, 2025

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Getting started with Zendesk Suite - Part 3: Understanding how end user accounts are handled

What's my plan? Suite Any plan Articles in the series Introduction: Getting started with Zendesk ...

Edited Mar 19, 2025

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Getting started with Zendesk Suite - Part 4: Managing user access, security, and authentication

What's my plan? Suite Any plan Articles in the series Introduction: Getting started with Zendesk ...

Edited Mar 19, 2025

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Getting started with Zendesk Suite - Part 5: Adding support channels

What's my plan? Suite Any plan Articles in the series Introduction: Getting started with Zendesk ...

Edited Mar 19, 2025

1 vote  ·  0 comments

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Getting started with Zendesk Suite - Part 6: Routing incoming support requests

What's my plan? Suite Any plan Articles in the series Introduction: Getting started with Zendesk S...

Edited Mar 19, 2025

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Getting started with Zendesk Suite - Part 7: Managing support requests during non-business hours

What's my plan? Suite Any plan Articles in the series Introduction: Getting started with Zendesk S...

Edited Mar 19, 2025

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Getting started with Zendesk Suite - Part 8: Guaranteeing customer support expectations with service level agreements

What's my plan? Suite Any plan Articles in the series Introduction: Getting started with Zendesk ...

Edited Mar 19, 2025

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Getting started with Zendesk Suite - Part 9: Reporting on support activity

What's my plan? Suite Any plan Articles in the series Introduction: Getting started with Zendesk ...

Edited Mar 19, 2025

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Getting started with Zendesk Suite - Part 10: Enabling customer satisfaction ratings

What's my plan? Suite Any plan Articles in the series Introduction: Getting started with Zendesk ...

Edited Mar 19, 2025

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Getting started with Zendesk Suite - Part 11: Leveraging AI features with Zendesk

What's my plan? Suite Any plan Introduction: Getting started with Zendesk Sui...

Edited Mar 19, 2025

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Getting started with Zendesk Suite - Part 12: Using the Zendesk developer platform to extend your support solution

What's my plan? Suite Any plan Articles in the series Introduction: Getting started with Zendesk ...

Edited Mar 19, 2025

1 vote  ·  0 comments

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Getting started with Zendesk Suite - Part 13: Rolling out your Zendesk Suite support solution

What's my plan? Suite Any plan Articles in the series Introduction: Getting started with Zendesk ...

Edited Mar 19, 2025

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Getting started with Zendesk Suite - Part 14: Additional features

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Articles in the series Introduc...

Edited Mar 19, 2025

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Launch guide for Zendesk

Welcome to Zendesk Support! This article provides the framework you need to get your account up and running. It descr...

Edited Apr 03, 2024

18 votes  ·  2 comments

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Launch Guide for Zendesk Suite

What's my plan? Suite Any plan As described in Getting Started in Zendesk Suite, the Zendesk Suite is ...

Edited Mar 19, 2025

1 vote  ·  3 comments

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Using the sample data for employee services

The Customer Support Suite and Employee Service Suite plans both provide full-service, cross-channel e...

Edited Mar 21, 2025

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