How does the Ticket: Comment Text condition work in business rules? Follow

Question

How does the Ticket: Comment Text condition work?

Answer

Using this condition, you can check for the presence of single words and strings of words in either the subject (for the ticket creation) or body of the most recent comment (for subsequent updates). You can use any of the following operators:

  • Contains at least one of the following words (separated by spaces)
  • Contains none of the following words (separated by spaces)
  • Contains the following string 
  • Contains not the following string
Note: To capture multiple phrases with the string conditions, each string of text will need its own condition tied to it.

For instance, if you have a condition for "yummy pie," you would also need to create a second condition for "pie" if you wanted to fire for both the string or the word under Meets ANY of the following conditions.
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