How does the Ticket: Comment Text condition work in business rules? Follow

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2 comments

  • Avatar
    Bill Sammons

    Is the check for the presence of the string case-sensitive?  Will a condition set as "hello" catch "HELLO" or "Hello"?

  • Avatar
    Nicole Relyea

    Hey Bill - 

    I did some testing and it does not appear to be case-sensitive, so a condition should catch all of it. 

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