How does the Ticket: Comment Text condition work?
Using this condition, you can check for the presence of single words and strings of words in either the subject (for the ticket creation) or body of the most recent comment (for subsequent updates). You can use any of the following operators:
- Contains at least one of the following words (separated by spaces)
- Contains none of the following words (separated by spaces)
- Contains the following string
- Contains not the following string
For instance, if you have a condition for "yummy pie," you would also need to create a second condition for "pie" if you wanted to fire for both the string or the word under Meets ANY of the following conditions.