What's considered a good loading time for the Chat widget?
A load time that is within the expected performance of the widget is between two and three seconds. This time is considered to be a perfectly good loading time for the Chat or Web Widget on your site.
There are a number of different factors that can affect the load time of the widget, particularly its location. Place the widget code in the header or footer of the page. This applies to both the standalone Chat widget and the Web Widget.
For more information, see the article: Using Web Widget to embed customer service in your website.