What's considered a good loading time for the Chat widget? What sorts of things can affect its loading time?
A good load time, that would be within the expected performance of the widget, would be 2-3 seconds. This time is considered to be a perfectly good loading time for the Chat or Web Widget on your site.
There are a number of different factors that can affect the load time of the widget, particularly its location. We typically recommend placing the widget code in the header or footer of the page. This applies to both the standalone Chat widget and the Web Widget.
You can read more about this in our documentation here: Using Web Widget to embed customer service in your website: Adding the widget to your website or Help Center.