How to manage the widget for live chat
Articles that answer questions and solve issues regarding the widget live chat. Includes customization content and troubleshooting steps for common issues regarding the widget.
- Can I turn my chats into tickets when I am offline?
- Why are my customers being served articles instead of a chat?
- The chat option or "Get in touch" button is not appearing on my widget
- Can I turn off chat when there is no staff here?
- How do I add departments to the pre-chat form?
- Does Zendesk automatically translate the offline greeting message in the Chat widget?
- Why am I getting an error "Couldn't load messages" when embedding the Web Widget script to Google sites?
- Can I hide the department field on the pre-chat form?
- Vertical and horizontal offset of the Zendesk Chat widget
- Is it possible to have a message appear in a live chat when somebody clicks on the widget?
- How can I hide the email transcript option in the chat menu?
- How do I manually install the Zendesk Chat widget in my Shopify store?
- What's considered a good loading time for the Chat widget?
- How can I stop a spam attack coming from the Chat widget?
- How do I hide live chat on certain pages of my website, but keep it on others?
- How do I customize the pre-chat form?
- How to troubleshoot issues when only offline messages are received with the Chat widget
- What are my chatbot options with Zendesk?
- My widget disappears when my Chat agents are offline
- Why can’t I find the hide widget option on Chat?
- Troubleshooting guide: Why is the widget not showing on my website?
- Missing Chat widget settings
- How can I customize the Zendesk Chat widget using the JavaScript API?
- Can I configure the Web Widget (Classic) to present Chat on my webpage only when a specific department is online?
- How do I make the widget open up directly to a live chat session when my customer loads my webpage?
- How do I ensure the pre-chat form is presented to a visitor if they time out then reconnect?
- Is it possible to delay the chat widget from popping up?
- Can I turn my chats into tickets when I am offline?
- Why are my customers being served articles instead of a chat?
- The chat option or "Get in touch" button is not appearing on my widget
- Can I turn off chat when there is no staff here?
- How do I add departments to the pre-chat form?
- Does Zendesk automatically translate the offline greeting message in the Chat widget?
- Why am I getting an error "Couldn't load messages" when embedding the Web Widget script to Google sites?
- Can I hide the department field on the pre-chat form?
- Vertical and horizontal offset of the Zendesk Chat widget
- Is it possible to have a message appear in a live chat when somebody clicks on the widget?
- How can I hide the email transcript option in the chat menu?
- How do I manually install the Zendesk Chat widget in my Shopify store?
- What's considered a good loading time for the Chat widget?
- How can I stop a spam attack coming from the Chat widget?
- How do I hide live chat on certain pages of my website, but keep it on others?
- How do I customize the pre-chat form?
- How to troubleshoot issues when only offline messages are received with the Chat widget
- What are my chatbot options with Zendesk?
- My widget disappears when my Chat agents are offline
- Why can’t I find the hide widget option on Chat?
- Troubleshooting guide: Why is the widget not showing on my website?
- Missing Chat widget settings
- How can I customize the Zendesk Chat widget using the JavaScript API?
- Can I configure the Web Widget (Classic) to present Chat on my webpage only when a specific department is online?
- How do I make the widget open up directly to a live chat session when my customer loads my webpage?
- How do I ensure the pre-chat form is presented to a visitor if they time out then reconnect?
- Is it possible to delay the chat widget from popping up?