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How to manage the widget for live chat
Articles that answer questions and solve issues regarding the widget live chat. Includes customization content and troubleshooting steps for common issues regarding the widget.
Can I turn my chats into tickets when I am offline?
Edited May 21, 2024
2 votes · 0 comments
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Why is the contact form missing from Web Widget (Classic)?
Edited Nov 02, 2023
0 votes · 0 comments
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How long does it take for an agent using the Zendesk Agent Workspace to answer a chat?
Edited Nov 26, 2024
0 votes · 0 comments
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Why are my customers being served articles instead of a chat?
Edited Nov 22, 2023
0 votes · 0 comments
0
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The chat option or Get in touch button is not appearing on my widget
Edited Oct 10, 2023
0 votes · 0 comments
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Can I turn off chat when no staff is online?
Edited Jul 22, 2024
0 votes · 0 comments
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How do I add departments to the pre-chat form?
Edited Aug 15, 2024
0 votes · 0 comments
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Does Zendesk automatically translate the offline greeting message in the Chat widget?
Edited Aug 21, 2024
0 votes · 0 comments
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Edited Jan 22, 2024
0 votes · 0 comments
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Can I hide the department field on the pre-chat form?
Edited Dec 13, 2022
9 votes · 14 comments
9
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14
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Vertical and horizontal offset of the Zendesk Web Widget (Classic)
Edited Jan 16, 2024
0 votes · 0 comments
0
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Is it possible to have a message appear in a live chat when somebody clicks on the widget?
Edited Jan 22, 2024
1 vote · 0 comments
1
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How can I hide the email transcript option in the chat menu?
Edited Aug 15, 2024
0 votes · 5 comments
0
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5
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How do I manually install the Zendesk Chat widget in my Shopify store?
Edited Aug 21, 2024
7 votes · 0 comments
7
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What's considered a good loading time for the Chat widget?
Edited Jan 22, 2024
4 votes · 0 comments
4
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How can I stop a spam attack coming from the Chat widget?
Edited Oct 15, 2024
2 votes · 6 comments
2
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6
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How do I hide live chat on certain pages of my website, but keep it on others?
Edited Jan 22, 2024
7 votes · 6 comments
7
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6
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How do I customize the pre-chat form?
Edited Aug 07, 2024
0 votes · 9 comments
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9
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Troubleshooting issues with offline messages and Chat
Edited Oct 24, 2024
1 vote · 0 comments
1
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0
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What are my chatbot options with Zendesk?
Edited May 10, 2023
4 votes · 15 comments
4
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15
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My widget disappears when my Chat agents are offline
Edited Jan 17, 2024
2 votes · 1 comment
2
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1
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Why can’t I find the hide widget option on live chat?
Edited Nov 22, 2024
0 votes · 0 comments
0
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Troubleshooting the Web Widget (Classic) widget on your website
Edited Oct 15, 2024
0 votes · 2 comments
0
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2
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Edited Nov 21, 2022
9 votes · 24 comments
9
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24
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How do I make the widget open up directly to a live chat session when my customer loads my webpage?
Edited Oct 24, 2022
0 votes · 5 comments
0
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5
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How do I ensure the pre-chat form is presented to a visitor if they time out then reconnect?
Edited Apr 24, 2024
3 votes · 5 comments
3
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5
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