Using Zendesk Talk Advanced IVR after hours Follow

Comments

5 comments

  • Avatar
    Josh Dronzek

    Will this eventually be built in?

  • Avatar
    Ray Roth

    Hey Josh,

    At this time we do not have any plans to build this feature out. If you would like to see this feature in Zendesk we highly encourage posting in the Product Feedback forum as our product managers are always looking there for new feature ideas. I did not see a post about this currently so this would be a great one to start. 

  • Avatar
    Emilie AUFRERE

    You write that it is possible to write a script to change our settings. Have you got an exemple to do that ? Or a link to the api that explain the process ?
    Thank you for advance for your response.

  • Avatar
    Jessie Schutz

    Hi Emilie!

    I'm afraid I'm not sure what script you're referring to...I don't see any reference to it in this article. If you can give me some more information on what you're trying to do, I can get you pointed in the right direction!

  • Avatar
    David Gatlin

    @Emilie we were able to get around this with a custom script and google calendar. Script searches the G Cal for available agent and activates talk. Wasn't too difficult and the API documentation is pretty good.

Please sign in to leave a comment.

Powered by Zendesk