Can a Zendesk Talk IVR menu be used to route calls after hours? Follow



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    Josh Dronzek

    Will this eventually be built in?

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    Ray Roth

    Hey Josh,

    At this time we do not have any plans to build this feature out. If you would like to see this feature in Zendesk we highly encourage posting in the Product Feedback forum as our product managers are always looking there for new feature ideas. I did not see a post about this currently so this would be a great one to start. 

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    Emilie AUFRERE

    You write that it is possible to write a script to change our settings. Have you got an exemple to do that ? Or a link to the api that explain the process ?
    Thank you for advance for your response.

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    Jessie - Community Manager

    Hi Emilie!

    I'm afraid I'm not sure what script you're referring to...I don't see any reference to it in this article. If you can give me some more information on what you're trying to do, I can get you pointed in the right direction!

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    David Gatlin

    @Emilie we were able to get around this with a custom script and google calendar. Script searches the G Cal for available agent and activates talk. Wasn't too difficult and the API documentation is pretty good.

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