Call routing, greetings, IVR, and recordings
Articles that answer questions and help solve issues regarding call routing, greetings, IVR, and call recordings.
- How can I download a greeting from Talk?
- When is maximum queue wait time ignored?
- Can I route inbound calls to one Zendesk Talk line evenly among multiple groups of agents?
- How can I redirect calls to another number when all my agents are offline?
- What happens to calls outside of scheduled business hours?
- In what order do Talk greetings play?
- Can I download call recordings?
- Can I route Talk calls to all agents at once or to specific individual agents?
- How are calls routed to my agents in Talk?
- IVR greeting repeats multiple times
- Why do I see "Recording not available" in my recordings?
- How should I format audio files for custom greetings?
- Can I preview the greetings my customers hear when they call?
- Why are some transferred calls left waiting indefinitely?
- How do I add a new greeting?
- Why doesn't my IVR greeting play?
- Can I recover IVR recordings after a plan downgrade?
- Can I use an IVR menu to route calls after hours?
- Can I move my greetings between Zendesk accounts?
- How can I download a greeting from Talk?
- When is maximum queue wait time ignored?
- Can I route inbound calls to one Zendesk Talk line evenly among multiple groups of agents?
- How can I redirect calls to another number when all my agents are offline?
- What happens to calls outside of scheduled business hours?
- In what order do Talk greetings play?
- Can I download call recordings?
- Can I route Talk calls to all agents at once or to specific individual agents?
- How are calls routed to my agents in Talk?
- IVR greeting repeats multiple times
- Why do I see "Recording not available" in my recordings?
- How should I format audio files for custom greetings?
- Can I preview the greetings my customers hear when they call?
- Why are some transferred calls left waiting indefinitely?
- How do I add a new greeting?
- Why doesn't my IVR greeting play?
- Can I recover IVR recordings after a plan downgrade?
- Can I use an IVR menu to route calls after hours?
- Can I move my greetings between Zendesk accounts?