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  1. Zendesk help
  2. Talk
  3. Talk advice and troubleshooting
  4. Call routing, greetings, IVR, and recordings
  1. Zendesk help
  2. Talk
  3. Talk advice and troubleshooting
  4. Call routing, greetings, IVR, and recordings

Call routing, greetings, IVR, and recordings

Articles that answer questions and help solve issues regarding call routing, greetings, IVR, and call recordings.

  • How can I download a greeting from Talk?
  • When is maximum queue wait time ignored?
  • Can I route inbound calls to one Zendesk Talk line evenly among multiple groups of agents?
  • How can I redirect calls to another number when all my agents are offline?
  • What happens to calls outside of scheduled business hours?
  • In what order do Talk greetings play?
  • Can I download call recordings?
  • Can I route Talk calls to all agents at once or to specific individual agents?
  • How are calls routed to my agents in Talk?
  • IVR greeting repeats multiple times
  • Why do I see "Recording not available" in my recordings?
  • How should I format audio files for custom greetings?
  • Can I preview the greetings my customers hear when they call?
  • Why are some transferred calls left waiting indefinitely?
  • How do I add a new greeting?
  • Why doesn't my IVR greeting play?
  • Can I recover IVR recordings after a plan downgrade?
  • Can I use an IVR menu to route calls after hours?
  • Can I move my greetings between Zendesk accounts?
  • How can I download a greeting from Talk?
  • When is maximum queue wait time ignored?
  • Can I route inbound calls to one Zendesk Talk line evenly among multiple groups of agents?
  • How can I redirect calls to another number when all my agents are offline?
  • What happens to calls outside of scheduled business hours?
  • In what order do Talk greetings play?
  • Can I download call recordings?
  • Can I route Talk calls to all agents at once or to specific individual agents?
  • How are calls routed to my agents in Talk?
  • IVR greeting repeats multiple times
  • Why do I see "Recording not available" in my recordings?
  • How should I format audio files for custom greetings?
  • Can I preview the greetings my customers hear when they call?
  • Why are some transferred calls left waiting indefinitely?
  • How do I add a new greeting?
  • Why doesn't my IVR greeting play?
  • Can I recover IVR recordings after a plan downgrade?
  • Can I use an IVR menu to route calls after hours?
  • Can I move my greetings between Zendesk accounts?
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