How are promoted articles sorted on the home page of Help Center?
Help Center uses a sort order called, "Absolute Positional Order". This means, promoted articles are sorted
- First, by Category position
- Second, by Section position
- Third, by Article position in its Section. This is determined by the article promotion date (oldest at the top, newest towards the bottom).
The best way to visualize this will be to go to your Help Center > Articles > Arrange Articles > expand each of the Categories and Sections. This shows you how promoted articles will be listed, top to bottom.