How are promoted articles sorted on the home page of the Help Center?

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  • Carly
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    Ideally I'd like to be able to organize promoted articles the way I can organize articles within a section. Right now, our promoted articles look uneven because we have a mixture of long/short titles and questions. 

    From a design perspective, I'd much rather have the option to customize the order myself without having to completely rework the categories within our knowledge base.

  • Brett - Community Manager
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    Hey Carly,

    I recommend taking a look at the following Community Tip posted by Diziana
    Promoted Articles - Changing the order (custom sorting)

    This post will walk you through step by step on how to change the order of your promoted articles.

    Hope this helps!


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