Editing the article's author, date, and timestamp

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43 Comments

  • Merav B
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    Hi Jessie,

    I am told we are on a plan called "Plus"

     

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  • Laura Hippert
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    Hi Merav, Plus would be the Support plan that you have, what you would be looking for would be the Guide plan. However - if your Help Center is heavily customized, it's quite possible you would not see all the same features. This is a more recently released feature that would be only be available on newer Copenhagen themes. Once you have customized your theme, in an effort to not break your changes, we will not make updates to your theme. 

    If you want to see the feature, you can create a new test theme and view the options there!

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  • Merav B
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    Hi Laura,

    OK, got it. Would you be able to please tell me how do I find out what "Guide" plan I am on?

    thanks!

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  • Heather R
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    It should be under Admin -> Settings -> Subscription  

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  • Abdul A
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    Hi Team,

             How can I remove my name from the KB articles? When I use the search option within help center, I get the list of articles but each article has my name as an author? Please help.

     

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  • Nicole - Community Manager
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    Hi Abdul -

    Did you follow the steps in the article above? If you did and it didn't work, can you tell us more about where you got stuck?

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  • Abdul A
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    Hi Nicole,

          I have used <1--     --> tag to disable the whole section (name and avator), but the page after a refresh is still showing my name. I removed this code section and still page is showing my name.

     

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  • Dan Ross
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    Hi Abdul - do you have a sample public page that we could look at? If you removed the code entirely from the article template, that should remove it from the Guide.

    Are you working on the live copy or have you published your changes from a sandbox theme?

    EDIT: It looks like the comment formatting for Guide is different than standard HTML.

    Try {{!-- ... --}} instead.

     

    Thanks

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  • Abdul A
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    Hi Dan,

             I updated the search_page.hbs page by commenting out the author and date sections to disable author name and date created in the search results and that was my main question. In the article, I do not see my name as an author, which is good.

            The support page is not live at this time but I was able to confirm the changes from a sandbox theme.

    Regards, Abdul

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  • Danny Koss
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    Hello! On the article page, is it possible to replace the author's name with the name of the agent who last edited the article?

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  • Brett - Community Manager
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    Hey Danny, 

    It looks like Sebastiaan replied to your other post here.

    Hope this helps!

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  • Nicky Lilja
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    Hi everyone, I am hoping you can help me out. 

    My Team wants us to have not only last updated time ago. But the actual date when it was updated.

    Especially, for our Service Status articles where we post service incidents. 

    Currently we have:

    But would like to have last updated 13 July 2019. Is this possible? 

    I have searched around on the community but not found anything? 

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  • Sebastiaan Wijchers
    Comment actions Permalink

    Hello Nicky,

    When you edit 'article_page.hbs' as described in this article, you'll find this around line 53 (when using the default Copenhagen theme):

                  {{#is article.created_at article.edited_at}}
    <li class="meta-data">{{date article.created_at timeago=true}}</li>
    {{else}}
    <li class="meta-data">{{date article.edited_at timeago=true}}</li>
    <li class="meta-data">{{t 'updated'}}</li>
    {{/is}}

    You can remove the two occurrences of 'timeago=true' to display an absolute date, instead of a relative one.

    You can also modify the format as documented here, so you can have it include the time when you choose 'long' or 'full'.

    With kind regards,

    Sebastiaan
    Sparkly ⭐

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