Changing the author for an article

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8 Comments

  • Tiffany Miller

    Must someone have User Type = Staff (i.e. agent or light agent) to be displayed in the Author drop-down?

    We'd like to post articles from users that are not a part of our company, for example. 

    Thanks!

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    Hi @...,
    Yes, that's correct, only internal staff can be article authors. External end users cannot author articles in the knowledge base, but they can create posts in the community. 

    Hope that helps!

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  • Lucie Broz

    Hi, it seems like we lost the option of changing the author recently. Now only my name appears in the drop-down and no other options.

    0
  • Dane Adriano
    Zendesk Customer Care
    Hi Lucie,
     
    If you are currently on Enterprise, you need to click article settings for you to see the option to change the author.
     

     
    Hope this helps.
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  • Lucie Broz

    Thank you Dane, yes, that is the dialog I am looking at. The Author drop-down menu is empty for me (and all my colleagues). We were able to see each other's names in the drop-down before and were able to change the author, now we cannot do that anymore. 

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  • Dane Adriano
    Zendesk Customer Care
    Hi Lucie,
     
    If that's the case, I would like to investigate it further. I'll create a ticket for you. Please wait for an update via email.
    0
  • Sarah Lowenstein

    Dane Adriano This is also happening on our account as well, and we have an Enterprise plan.

    0
  • Dane Adriano
    Zendesk Customer Care
    @Sarah,
     
    A further investigation is needed on this matter. I'll create a ticket for you. Please wait for my update via email.
    0

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