You can easily change the author for a knowledge base article. You can select any agent as the author of an article, regardless of their article management permissions. External end users cannot be article authors.
If you need to change the author for multiple articles at once, see Updating knowledge base articles in bulk.
To change the author for an article
- In your help center or in Guide, navigate to the article where you want to change the author, then click Edit article in the top menu bar.
- On Enterprise plans only, click Article settings.
This step is not necessary on Professional.
- Click the author's name in the article sidebar, then search or scroll to select the new author.
You can select agents only. External end users cannot be article authors.
- Click Save when you are ready.