Why does my satisfaction survey response rate always show a 100% response?

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3 Comments

  • Lucio Varela
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    Thanks Jake.
    I had this problem.
    I will add the action and test if it works

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  • Jake Bantz
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    Hi Lucio,

    Any results yet? Did this do the trick for you? If not, let us know and we'll be happy to help.

    0
  • Ryan Laffey
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    I had to do some more digging on this because I did not understand the resolution instructions.  To clarify, Ticket Satisfaction = offered is not a condition to be met, it needs to be added under Perform these actions.  

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