What does the "Automation could not be updated as" error message mean?

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  • Jennifer

    In regard to this message -- I would like an automation to fire multiple times on the same ticket, but it sounds like according to the error, that is not possible.

    That said, I haven't been able to find any documentation that outright states this. 

    I found documentation that states:

    "An automation must contain a condition that is true only once or an action that nullifies at least one of the conditions; otherwise, the automation will run in an endless loop."

    -- Which lead me to believe that it was/is possible to run it on an endless loop. Is it not possible for an automation to fire multiple times on a ticket?


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