Why are the {{ticket.link}} and {{ticket.url}} placeholders not rendering? Follow



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    Andrew Schreiner

    I don't see  {{ticket.link}} in the list of available options for macro's

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    Jessie - Community Manager

    Hi Andrew!

    I tested this in my own instance, and while the {{ticket.link}} placeholder doesn't show up when you start to type it into the macro, but it will work.

    Just bear in mind that if you try to apply a macro with that placeholder in a new ticket, nothing will render, because the link won't exist until the ticket is submitted. But if you apply it to an existing ticket, it will render perfectly. 

    Hope that helps!

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