Ticket editor, assignee, and requestor
Content that helps answer questions and solve issues regarding the ticket composer, the assignee field, and the requestor field. Articles about images in tickets, comments, ticket placeholders, assignments, hyperlinks, and others.
- I'm unable to edit the ticket subject
- Can I assign tickets sent to a certain email address to a queue or group?
- Is it possible to add more than one requester to a ticket?
- Inline images not displaying for agents in tickets
- Why are the images in my tickets broken?
- I can't reassign a ticket
- How can I prevent agents from reassigning tickets to other agents?
- How can I add the ticket ID to the ticket subject?
- Can I delete comments in my tickets?
- Can I edit a ticket comment once it has been added to a ticket?
- Can I edit closed tickets?
- Why are the {{ticket.link}} and {{ticket.url}} placeholders not rendering?
- Can I change the ticket requester within Zendesk based on the contents of the email body?
- Is it possible to automatically send a form to the requester when a ticket is created?
- Can a ticket have multiple assignees at one time?
- Why do tickets auto-assign to one group?
- The ticket.title placeholder displays first comment instead of the subject
- Is there a character limit on ticket comments?
- How can I view tickets assigned to me?
- I'm unable to edit the ticket subject
- Can I assign tickets sent to a certain email address to a queue or group?
- Is it possible to add more than one requester to a ticket?
- Inline images not displaying for agents in tickets
- Why are the images in my tickets broken?
- I can't reassign a ticket
- How can I prevent agents from reassigning tickets to other agents?
- How can I add the ticket ID to the ticket subject?
- Can I delete comments in my tickets?
- Can I edit a ticket comment once it has been added to a ticket?
- Can I edit closed tickets?
- Why are the {{ticket.link}} and {{ticket.url}} placeholders not rendering?
- Can I change the ticket requester within Zendesk based on the contents of the email body?
- Is it possible to automatically send a form to the requester when a ticket is created?
- Can a ticket have multiple assignees at one time?
- Why do tickets auto-assign to one group?
- The ticket.title placeholder displays first comment instead of the subject
- Is there a character limit on ticket comments?
- How can I view tickets assigned to me?