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Ticket editor, assignee, and requestor
Content that helps answer questions and solve issues regarding the ticket composer, the assignee field, and the requestor field. Articles about images in tickets, comments, ticket placeholders, assignments, hyperlinks, and others.
Troubleshooting omnichannel routing issues
Edited Jan 20, 2025
0 votes · 0 comments
0
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0
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I'm unable to edit the ticket subject
Edited Aug 21, 2024
1 vote · 7 comments
1
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7
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Can I assign tickets sent to a certain email address to a queue or group?
Edited Jul 11, 2024
0 votes · 2 comments
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2
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Is it possible to add more than one requester to a ticket?
Edited Jan 19, 2024
0 votes · 3 comments
0
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3
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Inline images not displaying for agents in tickets
Edited Jan 19, 2024
4 votes · 7 comments
4
Votes
7
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Why are the images in my tickets broken?
Edited Jun 16, 2023
14 votes · 16 comments
14
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16
Comments
Edited Jan 19, 2024
7 votes · 4 comments
7
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4
Comments
Workflow: How to prevent agents from reassigning tickets to other agents
Edited Jan 10, 2025
1 vote · 6 comments
1
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6
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How can I add the ticket ID to the ticket subject?
Edited Aug 21, 2024
0 votes · 5 comments
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5
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Can I delete comments in my tickets?
Edited Feb 12, 2024
17 votes · 6 comments
17
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6
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Can I edit a ticket comment once it has been added to a ticket?
Edited Feb 12, 2024
25 votes · 0 comments
25
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0
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Edited Feb 06, 2025
32 votes · 30 comments
32
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30
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Why are the {{ticket.link}} and {{ticket.url}} placeholders not rendering?
Edited Jan 19, 2024
6 votes · 14 comments
6
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14
Comments
Can I change the ticket requester within Zendesk based on the contents of the email body?
Edited Aug 21, 2024
2 votes · 0 comments
2
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0
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Is it possible to automatically send a form to the requester when a ticket is created?
Edited Sep 06, 2024
0 votes · 0 comments
0
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0
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Can a ticket have multiple assignees at one time?
Edited Jan 19, 2024
5 votes · 5 comments
5
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5
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Why do tickets auto-assign to one group?
Edited Sep 27, 2023
5 votes · 4 comments
5
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4
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The ticket.title placeholder displays first comment instead of the subject
Edited May 10, 2024
9 votes · 4 comments
9
Votes
4
Comments
Is there a character limit on ticket comments?
Edited Dec 07, 2022
4 votes · 11 comments
4
Votes
11
Comments
How can I view tickets assigned to me?
Edited Jan 19, 2024
1 vote · 0 comments
1
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0
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