Why are the {{ticket.link}} and {{ticket.url}} placeholders not rendering?

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4 Comments

  • Andrew Schreiner

    I don't see  {{ticket.link}} in the list of available options for macro's

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  • Jessie Schutz

    Hi Andrew!

    I tested this in my own instance, and while the {{ticket.link}} placeholder doesn't show up when you start to type it into the macro, but it will work.

    Just bear in mind that if you try to apply a macro with that placeholder in a new ticket, nothing will render, because the link won't exist until the ticket is submitted. But if you apply it to an existing ticket, it will render perfectly. 

    Hope that helps!

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  • Noor Alhemyari

    Hello, our help center is active yet, customers does receive non-rendering ticket IDs, using the trick above worked, but would like to understand why the default behavior is not applied?

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  • Travis Rider

    Hello Noor,

    I'd be happy to look into this! I'll likely need some account specific information so I am going to take this into a ticket. You'll see an email from me shortly.

    Thanks!

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