Question
Can I get desktop notifications for Chat?
Answer
Yes!
Every agent has the option to enable Desktop Notifications (a Labs feature) for themselves, if they wish. You can find this setting under Chat > Settings > Personal > Sounds & Notifications, and it looks like this:
You can enable notifications for any combination of the above settings, according to your preference.
You should also ensure that the page in question has permission to send notifications. In Chrome, you can set this for the page by clicking on the icon to the left of the address bar:
For other support browsers, you should consult the appropriate documentation to confirm notifications are not being blocked.
8 Comments
thanks Niall
Hi Niall - Richard asked me to contact you direct about a question I have on this, so hope that's OK.
What should the notification look like? Is it a subtle change of message on the application tab at the bottom of ny display, or should it be more than that, like a pop up or similar?
Do I need to leave the browser active in order to receive notifications or can i close the browser window?
Do I need to leave the browser active in order to receive notifications or can i close the browser window?
Does anyone know?
I would think as long as you "allow Chrome to run in background/system tray" you should be able to close window, I haven't tested it myself though
Hi Niall Colfer - I was told by ZD Team (Chat) that internet speed is also a factor of not getting the notification sound and pop up? Can you please verify this.
Some of our consultants are not seeing notification either sound/pop up that there was a chat assigned to them.
Thanks!
Hello,
There can be a wide range of factors in play here. Checking the network is always a good start. Browser issues tend to hang sometimes as well suggest clearing your cache and cookies to make sure your browser is running smoothly.
Kharlo | Customer Advocate
support@zendesk.com
Kharlo - all of those have now been ruled out so what to check next in the event that employee still not receiving any notification?
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