Can I get desktop notifications for Chat?

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8 Comments

  • Richard Power

    thanks Niall 

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  • David Robinson

    Hi Niall - Richard asked me to contact you direct about a question I have on this, so hope that's OK.

    What should the notification look like? Is it a subtle change of message on the application tab at the bottom of ny display, or should it be more than that, like a pop up or similar?

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  • Jan Winkler

    Do I need to leave the browser active in order to receive notifications or can i close the browser window?

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  • Kamal Chahine
    Jan WinklerJanuary 11, 2018 15:34
     

    Do I need to leave the browser active in order to receive notifications or can i close the browser window?

     

     

    Does anyone know?

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  • Kenneth Taylor

    I would think as long as you "allow Chrome to run in background/system tray" you should be able to close window, I haven't tested it myself though

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  • Jahn Jerenz Bronilla

    Hi Niall Colfer - I was told by ZD Team (Chat) that internet speed is also a factor of not getting the notification sound and pop up? Can you please verify this.

    Some of our consultants are not seeing notification either sound/pop up that there was a chat assigned to them.

    Thanks!

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  • Kharlo
    Zendesk Customer Advocate

    Hello,

    There can be a wide range of factors in play here. Checking the network is always a good start. Browser issues tend to hang sometimes as well suggest clearing your cache and cookies to make sure your browser is running smoothly.

    Kharlo | Customer Advocate
    support@zendesk.com

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  • Jahn Jerenz Bronilla

    Kharlo - all of those have now been ruled out so what to check next in the event that employee still not receiving any notification?

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