Question
Can I get desktop notifications for Chat?
Answer
Every agent has the option to enable Notifications for themselves if they wish. For detailed instructions, see this article: Editing your chat notification settings.
You should also ensure that the page in question has permission to send notifications. For instructions in Chrome, see this article from the Google Help Center: Turn notifications on or off.
9 Comments
thanks Niall
Hi Niall - Richard asked me to contact you direct about a question I have on this, so hope that's OK.
What should the notification look like? Is it a subtle change of message on the application tab at the bottom of ny display, or should it be more than that, like a pop up or similar?
Do I need to leave the browser active in order to receive notifications or can i close the browser window?
Do I need to leave the browser active in order to receive notifications or can i close the browser window?
Does anyone know?
I would think as long as you "allow Chrome to run in background/system tray" you should be able to close window, I haven't tested it myself though
Hi Niall Colfer - I was told by ZD Team (Chat) that internet speed is also a factor of not getting the notification sound and pop up? Can you please verify this.
Some of our consultants are not seeing notification either sound/pop up that there was a chat assigned to them.
Thanks!
Hello,
There can be a wide range of factors in play here. Checking the network is always a good start. Browser issues tend to hang sometimes as well suggest clearing your cache and cookies to make sure your browser is running smoothly.
Kharlo | Customer Advocate
support@zendesk.com
Kharlo - all of those have now been ruled out so what to check next in the event that employee still not receiving any notification?
Hello again Jahn,
Next suggestions would be making sure all extensions are disabled and to test if it is still happening. I would also try other browsers just to rule out browser related issues.
Kharlo | Customer Advocate
support@zendesk.com
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