You can edit your different chat notification settings, including desktop notifications, notification sounds, and offline messages and Zendesk Chat update notifications. These changes will only affect your account, not your agents'. For information on changing your other profile settings, see Editing your personal settings in Zendesk Chat.
Changing desktop notification settings
You can enable or disable chat notifications from appearing on your desktop. Notifications will only appear when Chat is not visible and your browser settings allow the dashboard to show notifications.
To edit desktop notification settings
- From the dashboard select Settings > Personal > Sounds & Notifications tab.
- Click the checkbox next to each notification setting to enable or disable them.
- Click Save Changes at the bottom of the page when you are finished.
Changing notification sounds
The dashboard alerts you of chat activity with sound notifications. You can modify or disable these in your personal settings.
- From the dashboard, select Settings > Personal > Sounds & Notifications tab.
- In the Sounds section, select the alert you want to receive for each type of event.
- Click Save Changes.
If you are using Safari web browser, your sound notifications might be automatically blocked. That these Safari settings can also block notification sounds for end users on the Chat widget.
To allow sound notifications in Safari
- On your Zendesk Chat dashboard, right click on the URL address bar.
- Click Settings for this Website...
- In the Auto-play settings drop-down list select Allow All Auto-Play.
Changing your email notification preferences
Zendesk Chat automatically routes all of your offline messages to your default login email when all your agents are offline. This allows your visitors to send you offline messages via the widget when no agents are available for chat. Here's how an offline message sent to your email might look:
By default, every agent on your account automatically receives all the messages, but you can opt out from the dashboard.
To stop receiving email notifications for offline messages
- From the dashboard, select Settings > Personal and click the Profile tab.
- In the Preferences section, deselect the Offline Message Notification option Receive email notification when visitors send an offline message.
- Click Save Changes.
You can also opt out of receiving periodic product update emails from Zendesk Chat. By default, this option is also enabled for all agents.
- From the dashboard, select Settings > Personal and click the Profile tab.
- In the Preferences section, deselect the Zendesk Chat Updates option Receive periodic email updates from Zendesk Chat.
- Click Save Changes.
7 Comments
There's a way to setup the chat sound appears just to the online agent, thats receives the chat request? Here's the chat employees are complaning about everyone hear the chat sound, even if they're not reciving the chat request!
Hi Fernando! Welcome to the Community!
I just want to make sure I understand what's happening here. Are your agents getting the chat notification sound on their own computers (through their headphone or speakers?), even though they're not getting the chat request? Or are they just hearing the sound coming from someone else's computer?
Thats right. They're getting the chat notification sound on their own computers (through their headphone or speakers.
Other CRM software has options allowing chat agents to upload their own sounds for notifications. Would this be a feature that can be added in the future?
Hi Doris -
I don't believe this is currently on the product roadmap. However, you could post your idea to the Chat Product Feedback topic in the community for the product managers to consider.
How do you change the sound that customers hear? The 'ut-oh' default sound is not ideal. I know it can be turned off, but something more subtle would be nice.
Hello MacLean Fitzgerald,
If you wish to change the sound notification in chat, you can find this setting under Chat > Settings > Personal > Sounds & Notifications, and it looks like this:
You are right that the sound notification is not possible to turn off but you can set the Sound to None instead.
Let us know how you go with this and if you have other questions and we'll be glad to answer those to the best of our ability. :)
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