Editing your chat notification settings

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  • fernando.silveira

    There's a way to setup the chat sound appears just to the online agent, thats receives the chat request? Here's the chat employees are complaning about everyone hear the chat sound, even if they're not reciving the chat request!

  • Jessie Schutz
    Zendesk team member

    Hi Fernando! Welcome to the Community!

    I just want to make sure I understand what's happening here. Are your agents getting the chat notification sound on their own computers (through their headphone or speakers?), even though they're not getting the chat request? Or are they just hearing the sound coming from someone else's computer?

  • fernando.silveira

    Thats right. They're getting the chat notification sound on their own computers (through their headphone or speakers.

  • Doris Li

    Other CRM software has options allowing chat agents to upload their own sounds for notifications.  Would this be a feature that can be added in the future?

  • Nicole S.
    Zendesk Community Team

    Hi Doris -

    I don't believe this is currently on the product roadmap. However, you could post your idea to the Chat Product Feedback topic in the community for the product managers to consider.

  • MacLean Fitzgerald

    How do you change the sound that customers hear?  The 'ut-oh' default sound is not ideal.  I know it can be turned off, but something more subtle would be nice.

  • Erika Camille Sundian
    Zendesk Community Team

    Hello MacLean Fitzgerald,

    If you wish to change the sound notification in chat, you can find this setting under Chat > Settings > Personal > Sounds & Notifications, and it looks like this:

    You are right that the sound notification is not possible to turn off but you can set the Sound to None instead. 

    Let us know how you go with this and if you have other questions and we'll be glad to answer those to the best of our ability. :)

  • Fernanda Melo

    Hi Zendesk Team,

    Is there a way to turn off notifications for incoming chats that are in the queue due to not having agents available? 
    We'd like to keep notifications for chat requests when an agent has the bandwidth to serve a chat but turn off notifications for the ones that fall in the queue. Is that possible?
    Thanks in advance.


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