Editing your personal settings in Zendesk Chat Standalone accounts

You can modify your own personal settings in Zendesk Chat. These settings affect only your profile, and will not impact any other agents' information.

If you're working on a Chat Standalone account, some personal settings are managed through the Chat Dashboard, and others through the Admin Center. You can access all of these settings from the Chat dashboard.

Note: If you are on a Chat + Support account, you can find this information in Editing your personal settings in Zendesk Chat + Support accounts.

This article includes the following sections:

• Changing your profile information
• Changing your dashboard language
• Reviewing and editing your chat limit

For information on updating your notifications, see Editing your chat notification settings.

Viewing and updating your profile information

You can view your profile information from Settings > Personal > Profile tab. Here, you can view the following properties. Some of these properties are updated in Admin Center, others on this tab in the Chat dashboard.

Updated in Admin Center:

• Name: Your real first name.
• Email: The email address you use to log into the dashboard. .
• Profile: Click to update some profile elements.

Updated in Chat:

• Display Name: The name that shows up on the widget when you're chatting with visitors.
• Tagline: Appears below your display name on the widget.
• Avatar: The photo that appears when you're chatting with visitors. We recommend using a photo with with dimensions of 50 x 50 pixels. The maximum size is 100KB.

Updating your name, email, and password

Agents in Chat Standalone accounts update their name, email, and password in the Zendesk Admin Center.

To change your name or email address

1. On your Chat dashboard, select Settings > Personal > Profile tab.
2. Click the Edit Profile button to open your Admin Center profile page in a new tab.
3. In the Name field, delete the current name and enter a new one.
4. In the Email field, delete the current email address and enter a new one.
5. Click Save.
6. Return to your Chat dashboard tab. Your settings have been updated.

To change your password

1. On your Chat dashboard, select Settings > Personal > Profile tab.
2. Click the Edit Profile button to open your Admin Center profile page in a new tab.
3. Click the Change password button.
4. Enter the requested information, then click Save.
5. Return to your Chat dashboard tab. Your password has been updated.

Updating your display name, tagline, and avatar

Agents in Chat Standalone accounts update their display name, tagline, and avatar in the Chat dashboard

To change your display name, tagline, or avatar

1. On your Chat dashboard, select Settings > Personal > Profile tab.
2. Modify your display name, tagline, or avatar as needed.
3. Click Save Changes.

For information on updating your remaining profile information on Zendesk Support, see Viewing your user profile in Zendesk Support.

Changing your dashboard language

You can change your dashboard to any of the following languages:

• Arabic
• Bulgarian
• Czech
• Chinese (Simplified)
• Chinese (Traditional)
• Danish
• Dutch
• German
• Greek
• English
• Finnish
• French
• Hebrew
• Hindi
• Hungarian
• Indonesian
• Italian
• Japanese
• Korean
• Malay
• Norwegian
• Polish
• Portuguese (Brazilian)
• Romanian
• Russian
• Spanish
• Tagalog
• Thai
• Turkish
• Vietnamese

To change the dashboard language

1. From the dashboard, select Settings > Personal > Profile tab.
2. Scroll down to the Preferences section.
3. Click the Dashboard Language field, select a language from the drop-down menu.

   

4. Click Save Changes.

Reviewing and editing your chat limit

Your administrator may have set a maximum number of chats that you can take simultaneously. Depending on how your administrator set up chat limits, you may also be able to edit your own limit here.

To review your own chat limit

1. Go to Settings > Personal > Profile tab.
2. Scroll down to the Preferences section and review the Chat Limit information. You may see the following, indicating your chat limit settings:
   • Chat Limit is not enabledmeans there are no chat limits set for your account.
   • Chat Limits are set for the whole account means the limit in the field applies to you and all other agents in your account. You cannot edit the limit.
   • Chat Limits are currently set by admins means the limit applies to you specifically, but only an admin can edit the limit.
   • If no banner appears and the field is editable, you can enter a new chat limit for yourself.
3. Click Save Changes.