Sending holiday notifications using triggers

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4 Comments

  • Sayan Sengupta

    I have the Holiday calendar and trigger set up in my Zendesk. However , my client wants to receive advance notifications on upcoming holidays . For example , if there is a holiday on 6th Sep , the client wants to receive a 'heads-up' on 4th Sep. Can that be done ?

    Thanks,

    Sayan Sengupta

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  • Nicole - Community Manager

    Hi Sayan - 

    Do you want them to receive the "heads up" as a proactive email notification, i.e. even if they don't do anything they receive it? 

    Or, do you want them to only receive the "heads up" as a response if they submit something to you within a couple of days before a holiday? 

    I ask because the steps outlined above are related to editing the notifications users receive as a response to submitting a ticket. 

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  • Sayan Sengupta

    Hi Nicole ,

    Our client wants to be informed in advance about the up-coming holidays . It could be in the form of an alert out of Zendesk ; it could also be a holiday calendar on the ticket form . But the idea is to be informed in advance so that they can plan accordingly . I already have the trigger to send out notes if a client creates a ticket on the day of the holiday . But that is too little and too late . Can something be done in Zendesk to achieve this ?

    Thanks,

    Sayan Sengupta

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  • Nicole - Community Manager

    Hi Sayan - 

    I see that Travis responded to you on another thread; his answer that Connect can do this is correct. Support isn't meant to operate the same way an automated email system would, but Connect fills this functionality well. 

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