How do I remove the ability for customers to sign up to our account?

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  • Aurelien Vasinis

    I would like to remove the sign in, because it's not synchronized with my website data base, so  my users are getting to confused. 

    But your solution makes the Website widget unsuable... 

    How can I hide the sign in feature withtout removing the widget ? 

    I tried to update thre css but it does not work :/

  • Jessie Schutz

    Welcome to the Community, Aurelien!

    Can you tell me what you mean by unusable? What's going wrong with the web widget when you remove the ability to log in?

  • Ritchie Robertson

    If I want to do this, does it have to be applied to all brands?  Or can I set it so only applies to 1 brand?

  • Samantha Snyder

    Welcome to the Community Ritchie! 

    Advocate here!

    At this time the Anybody can submit tickets option affects all Brands, so you cannot distinguish which Brands you would like the option applied towards. 

    Thanks for reaching out! 

  • Loïc Baque


    Can we add a message or a link in the "sing in" page ?

    We don't want a user can create an account online, but we need he ask for a registration using a form (another website) or with an email.
    And we (as agent) will create the account for the user.

    Best regards,





  • Austine Hipol

    Hi Ioic,


    You can hide or disable the Sign-Up button by going to this link: How do I remove the ability for customers to sign up to our account?


    However, at this time we don't allow customisation of the sign up/sign in form in Zendesk. If you have your own database, instead, you can implement your own sign up page via SSO in Zendesk to contain your own fields so they can both register on your site and on Zendesk. 

    Single sign-on (SSO) options in Zendesk

    Apologies that this is not possible at the moment. Please let us know should you have any question or doubt! 



  • Rohan Sherrard

    I want anyone to be able to email our support email address and it raise a ticket.

    I only want clients associated with accounts tagged as "client" or specifically selected in the client group to be able to login to Guide.

    I don't want anyone to be able to sign up to Guide.

    There should be a way to prevent people signing up and accessing Guide unless they are a designated client.

    How can this be done?

  • Xavi

    Same question... Any option to let anyone submit tickets by email, while restricting the help center to only registered users?

  • Devan La Spisa

    Hello Rohan,

    So setting up the permissions for your user base would make this possible. I've gone ahead a linked the guide that breaks down this process in more detail.   

    Let me know if you run into any snags and hope this helps with your issue. 

  • Loïc Baque


    We had the same need, and we resolved it with tags on end-user:

    only end-user with "clients" tag can access to articles in GUIDE...

    You will see:  you can manage who can have access of not for each article in GUIDE, with the setting : "Visible to"

  • Rohan Sherrard


    I'll give that a go, but it still seems as if Zendesk really need to think about how the platform is used by b2b organisations who work in sensitive industries which have more extensive data access permission requirements.

    At the moment there's too much of "the system knows best" going on.

    There really should be a way to:

    1. Allow anyone to email.
    2. Remove the sign up button completely from Guide.
    3. Allow all End Users access if part of an Org that has access OR Only allow verified users access.

    Using this solution it would appear that anyone can still sign up and login to the Guide platform and relies on the content creators to ensure they select the correct visibility at all times.

  • Devan La Spisa

    Hello Rohan,

    I think some of the points you have have some validity we would love our devs to look over. Posting your thoughts on Support in our Product Feedback Forum would be a big help in driving the types of changes you mentioned.


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