How do I remove the ability for customers to sign up to our account?

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  • Aurelien Vasinis

    I would like to remove the sign in, because it's not synchronized with my website data base, so  my users are getting to confused. 

    But your solution makes the Website widget unsuable... 

    How can I hide the sign in feature withtout removing the widget ? 

    I tried to update thre css but it does not work :/

  • Jessie Schutz
    Zendesk team member

    Welcome to the Community, Aurelien!

    Can you tell me what you mean by unusable? What's going wrong with the web widget when you remove the ability to log in?

  • Ritchie Robertson

    If I want to do this, does it have to be applied to all brands?  Or can I set it so only applies to 1 brand?

  • Samantha Snyder

    Welcome to the Community Ritchie! 

    Advocate here!

    At this time the Anybody can submit tickets option affects all Brands, so you cannot distinguish which Brands you would like the option applied towards. 

    Thanks for reaching out! 

  • Loïc Baque


    Can we add a message or a link in the "sing in" page ?

    We don't want a user can create an account online, but we need he ask for a registration using a form (another website) or with an email.
    And we (as agent) will create the account for the user.

    Best regards,





  • Austine Hipol

    Hi Ioic,


    You can hide or disable the Sign-Up button by going to this link: How do I remove the ability for customers to sign up to our account?


    However, at this time we don't allow customisation of the sign up/sign in form in Zendesk. If you have your own database, instead, you can implement your own sign up page via SSO in Zendesk to contain your own fields so they can both register on your site and on Zendesk. 

    Single sign-on (SSO) options in Zendesk

    Apologies that this is not possible at the moment. Please let us know should you have any question or doubt! 



  • Rohan Sherrard

    I want anyone to be able to email our support email address and it raise a ticket.

    I only want clients associated with accounts tagged as "client" or specifically selected in the client group to be able to login to Guide.

    I don't want anyone to be able to sign up to Guide.

    There should be a way to prevent people signing up and accessing Guide unless they are a designated client.

    How can this be done?

  • Xavi

    Same question... Any option to let anyone submit tickets by email, while restricting the help center to only registered users?

  • Devan - Community Manager
    Zendesk Community Team

    Hello Rohan,

    So setting up the permissions for your user base would make this possible. I've gone ahead a linked the guide that breaks down this process in more detail.   

    Let me know if you run into any snags and hope this helps with your issue. 

  • Loïc Baque


    We had the same need, and we resolved it with tags on end-user:

    only end-user with "clients" tag can access to articles in GUIDE...

    You will see:  you can manage who can have access of not for each article in GUIDE, with the setting : "Visible to"

  • Rohan Sherrard


    I'll give that a go, but it still seems as if Zendesk really need to think about how the platform is used by b2b organisations who work in sensitive industries which have more extensive data access permission requirements.

    At the moment there's too much of "the system knows best" going on.

    There really should be a way to:

    1. Allow anyone to email.
    2. Remove the sign up button completely from Guide.
    3. Allow all End Users access if part of an Org that has access OR Only allow verified users access.

    Using this solution it would appear that anyone can still sign up and login to the Guide platform and relies on the content creators to ensure they select the correct visibility at all times.

  • Devan - Community Manager
    Zendesk Community Team

    Hello Rohan,

    I think some of the points you have have some validity we would love our devs to look over. Posting your thoughts on Support in our Product Feedback Forum would be a big help in driving the types of changes you mentioned.

  • Andrew Guo

    I'm facing the same issue as well.

    I'm using support to handle support tickets submitted by customers and partners and they only use email or phone but everytime when I add them as "End User" it sends them an email to register for an account which we do not want.

    I can't turn this off and it is confusing our customers.

  • Nicole S.
    Zendesk Community Team

    Hey Andrew -

    That would be great feedback to share with our product managers who follow the Support Product Feedback topic; I recommend posting your comments there for them to read.

  • Mark Carrozza

    I need to disable any signing up for accounts via the Guide.  Users have to sign in for accounts on my site and this will be confusing.  User comments are also not allowed on my site so there is no need to follow (that was removed), and to be honest even though we have spent a kajilion hours developing user support, I doubt that users will access it or take the time to rate it.  So I do not want low numbers always showing in my user support articles.  Therefore all I want is an outward-facing guide that contains articles.  If users have questions, they will use the web widget to reach us for support.  How can the two be separated so that no one sees sign in or sign up for our guide but can still submit questions via the guide?  If I do what you say here, my web widget is disabled.  If I follow the instructions here: I get an error code that tells me if I alter my code, nothing will ever be updated again.

  • Ricardo
    Zendesk Community Team

    Hello Mark Carrozza!

    You are right when you say that disabling the option Anybody can submit tickets will prevent your customers from using the Web Widget to create new tickets.

    Right now, your best option is to follow How can I completely hide the sign up button from my Help Center?

    It is also true that when you follow those instructions, you will create a custom theme in Guide. Custom themes are not supported by Zendesk and are not automatically updated when new theme features are released. However, you will continue to receive Guide features as long as they are not theme-dependant. Any theming updates would overwrite your customizations. You can manually add new theming features though.

  • KNIME GmbH

    The link to the support product feedback seems to be dead, can someone give me the most recent one? 

  • Aubree Rose Mia
    Zendesk Customer Advocate

    Hi Iris,

    I'm so sorry for the inconvenience and thanks for bringing this up. Here's the updated link for the Support Product Feedback:

    We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.

  • Sheila Lucas

    Greetings Zendesk Brainiacs,

    I have two questions that fold into the same concern: people are confusing the Zendesk login (for one of our brands) with our software platform and are submitting tickets directly to us when we are not able to assist them.

    We have hidden the Sign in button on the brand in question, but Zendesk seems to have an overlay prompting people to create an account or sign in when they arrive on the page. Is there a way to disable this?

    I was hoping that disabling "Anyone can submit tickets" would solve our issues, however another one of our brands relies heavily on the web widget and general ticket submissions from a specific pool of users. Since the comment from three years ago, has Zendesk enabled the ability to disable anyone submitting tickets per brand, or is it still all-or-nothing?

    Thank you for your assistance!

  • Aubree Rose Mia
    Zendesk Customer Advocate

    Hi Sheila,

    Thanks for reaching out! This feature "Anybody can submit tickets" cannot be separated by brands. Users are managed over the full Zendesk account instead of by brand, so this setting would apply to all of your brands. Apologies for the inconvenience.

    Kind regards,

    Aubree Mia | Customer Advocate |

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