How do I remove the ability for customers to sign up to our account?

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  • Aurelien Vasinis

    I would like to remove the sign in, because it's not synchronized with my website data base, so  my users are getting to confused. 

    But your solution makes the Website widget unsuable... 

    How can I hide the sign in feature withtout removing the widget ? 

    I tried to update thre css but it does not work :/

  • Jessie Schutz

    Welcome to the Community, Aurelien!

    Can you tell me what you mean by unusable? What's going wrong with the web widget when you remove the ability to log in?

  • Ritchie Robertson

    If I want to do this, does it have to be applied to all brands?  Or can I set it so only applies to 1 brand?

  • Sam Snyder

    Welcome to the Community Ritchie! 

    Advocate here!

    At this time the Anybody can submit tickets option affects all Brands, so you cannot distinguish which Brands you would like the option applied towards. 

    Thanks for reaching out! 

  • Loïc Baque


    Can we add a message or a link in the "sing in" page ?

    We don't want a user can create an account online, but we need he ask for a registration using a form (another website) or with an email.
    And we (as agent) will create the account for the user.

    Best regards,





  • Austine Hipol

    Hi Ioic,


    You can hide or disable the Sign-Up button by going to this link: How do I remove the ability for customers to sign up to our account?


    However, at this time we don't allow customisation of the sign up/sign in form in Zendesk. If you have your own database, instead, you can implement your own sign up page via SSO in Zendesk to contain your own fields so they can both register on your site and on Zendesk. 

    Single sign-on (SSO) options in Zendesk

    Apologies that this is not possible at the moment. Please let us know should you have any question or doubt! 




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