How can I create an email only Help Desk with Help Center?

How can I remove the Submit a request link in my Help Center, so that I can run an email only Help Center?

Great question!

Help Center comes with a neat set of helpers and objects that call functionality like chat and more - the one we’re specifically looking for here is:

{{link 'new_request' class='submit-a-request'}}

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In order to remove the ability to submit a request You simply need to modify the HTML:Header portion of your Help Center template.

Now, simply refresh your browser, and you’ll see that:

Your Submit a request button is gone!

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If you want to go a bit deeper, and create an email only Help desk in Help Center, you need to check the following areas of the HTML template for the {{link 'new_request'}} placeholder mentioned above.

• HTML Article Page
  

• HTML Header
  

• Don’t forget, you’ll also need to modify your default triggers to remove links to your site . This article will walk you through the process.

Congratulations, you did it!