How can I remove the Submit a request link from my Help Center?

Question

How can I remove the Submit a request link in my Help Center in Zendesk Guide, so that I can run an email only Help Center?

Answer

Help Center comes with a set of helpers that perform certain actions. Delete the new_request link helper from the template of your Help Center to remove the Submit a request link. 

To remove the helper from your template

1. In Guide, click the Customize design icon () in the sidebar.
2. Click the theme you want to edit to open it.
3. Click Edit Code.
4. In the Templates section, click header.hbs and remove the following line from your template:

    {{link 'new_request' class='submit-a-request'}}

   
5. Click Publish.

Once you refresh your browser, the button should be gone.

If you want to create an email only Help desk, see Setting up to provide email-only support.