How is the Related articles list in Help Center populated? Follow

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4 comments

  • Avatar
    Shawn Lucas

    So... basically, "Recently Viewed" ultimately becomes "Related"?

    And the content creators cannot provide any guidance as to what is actually related?

  • Avatar
    Shekhar Shete

    Do we have any feature or Ability to set ‘related FAQs’ against each FAQ. manually?
    Any suggestions please welcome..

  • Avatar
    Nicole Relyea

    Thanks for your question!

    I asked around with some folks here and their response is that the tool doesn't offer that kind of functionality; the actions are all organic based on the formula outlined in the article. 

    However, it is possible for you to write something custom to allow you to do what you want to do. 

  • Avatar
    Scott Prevett

    This functionality would be extremely appreciated if it was added. Right now I'm adding a "See also:" link at the bottom of my FAQ questions, but this really should be a smarter feature that allows for simply checking a box next to articles in a list, possibly with another checkbox for whether we want that link to open in a new window.

    As it stands now, the Recently Viewed and Related Articles are just redundant variations on the same theme and aren't particularly helpful. Site visitors won't care, but they probably won't use those links all that much, either.

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