How to update "(Your Company Name)" in outbound Support email notifications Follow

Comments

5 comments

  • Avatar
    Brandon Armstrong

    I do not want agent name to show

  • Avatar
    Michel

    Hello Brandon, 

     

    You can disable this personalized email replies on your email channel ( Admin > Channels > Email). 



    Once this option disables, only your company name should appear when your customers are responding. 

     

    I hope this is what you are looking for. If you have any other question about your Zendesk, feel free to reach out to us at support@zendesk.com

     

    Cheers

  • Avatar
    Craig (Edited )

    You can change the information in the brackets (Your Company Name). 

     

    You do it from: Channels -> Email -> Edit support address. 

    This will give you an optional field to input a value for each of your support addresses. If you leave it blank the () will disappear too. 

     

     

  • Avatar
    Maria Angelova

    How can we have a name without having it in brackets?

  • Avatar
    Jessie - Community Manager

    Hi Maria!

    Do you mean that you want to have the company name AND the agent name, but without the parentheses around the company name? Or that you want just the company name and no agent name?

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