How to update "(Your Company Name)" in outbound Support email notifications Follow



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    Brandon Armstrong

    I do not want agent name to show

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    Hello Brandon, 


    You can disable this personalized email replies on your email channel ( Admin > Channels > Email). 

    Once this option disables, only your company name should appear when your customers are responding. 


    I hope this is what you are looking for. If you have any other question about your Zendesk, feel free to reach out to us at



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    Craig (Edited )

    You can change the information in the brackets (Your Company Name). 


    You do it from: Channels -> Email -> Edit support address. 

    This will give you an optional field to input a value for each of your support addresses. If you leave it blank the () will disappear too. 



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