How to update "(Your Company Name)" in outbound Support email notifications Follow

Question

You've noticed that outbound emails from your Support account contain (Your Company Name) in parentheses after your agents' names. 

You'd like to remove or update this. How do you accomplish this?

Answer

You cannot remove this text, but you can update it. This is controlled by the account name set for your Zendesk under Admin > Settings > Account > Branding. The account name cannot be blank.

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