Can the verification emails be disabled for end users submitting tickets through my custom form?

Return to top
Have more questions? Submit a request

4 Comments

  • sudan

    I use this way to submit a request, prompt "Removed restricted keys ["request.requester.verified"] from parameters according to whitelist",Requests cannot be requested by “api/v2/requests.json”, 401 error code appears

    0
  • Jan Gulič

    Hi.

    I use this API to create tickets, but my problem is that even if I'm using the property verified: true in the payload, the newly created user in Zendesk Support is still unverified and cannot continue to update her/his ticket because of this. What am i doing wrong?

    0
  • Bryan - Community Manager
    Zendesk Developer Support

    Not clear Jan -- if you bring up the new user via the API is the 'verfied' attribute set false there as well?

    GET /api/v2/users/{id}.json

    I see that you have also submitted a private ticket. If there's nothing obvious wrong, that's probably the best route at this point as more account specific information will be needed.

    0
  • Bryan - Community Manager
    Zendesk Developer Support

    Just a follow-up... I missed this point in the above conversation. The Requests endpoint cannot be used to verify emails. Only the Tickets endpoint. This is for security reasons. Apologies for not pointing that out.

    0

Please sign in to leave a comment.

Powered by Zendesk