How can I manually close a ticket? Follow


How can I manually close a ticket?


It is not possible for agents to close a ticket manually. However you can close tickets by using a trigger.

An example workflow could be the following:

    1. Create a trigger that closes tickets with a certain tag (see image below).
    2. If needed, create a view of tickets you want to close.
    3. Add the tag to your ticket and submit.
    4. If multiple tickets need to be closed, bulk update the tickets with a tag, for example close_ticket (see Bulk updating tickets).

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