How can I manually close a ticket?
It is not possible for agents to close a ticket manually. However you can close tickets by using a trigger.
An example workflow could be the following:
- Create a trigger that closes tickets with a certain tag (see image below).
- If needed, create a view of tickets you want to close.
- Add the tag to your ticket and submit.
- If multiple tickets need to be closed, bulk update the tickets with a tag, for example close_ticket (see Bulk updating tickets).