How can I manually close a ticket?
It is not possible for agents to close a ticket manually, or add "Closed" as a status within the ticket. This is because closed tickets cannot be modified in any way, and triggers, automations, or the Zendesk API sometimes make updates to the ticket upon (or after) ticket solve.
However you can close tickets by using a trigger. An example workflow could be the following:
- Create a trigger that closes tickets with a certain tag (see image below).
- If needed, create a view of tickets you want to close.
- Add the tag to your ticket and submit.
- If multiple tickets need to be closed, bulk update the tickets with a tag, for example close_ticket (see Bulk updating tickets).