Views, ticket status, and ticket fields
Questions about the default and custom fields of the ticketing system. Content about ticket forms and settings related to them, ticket, user, and organization fields. Articles about requests to create specific views, issues, and views settings. Content about the status of the tickets, issues using the submit as button and unexpected behavior regarding the ticket status.
- Can I reorder custom ticket fields on my contact form?
- Error: Ticket field not added
- How can I remove the due date on a task ticket?
- Can I have two custom ticket fields placed side by side in the agent interface?
- Can I restrict a ticket form to agents in a specific group?
- Can I create a view that shows duplicated tickets?
- The view formatting option "Group by" does not display my custom fields in order
- I can't reset the order of tickets in my view after selecting a column header
- Can I require a ticket field to be set before moving to a status other than solved?
- Can I increase the number of displayed views?
- Why does my new ticket field not appear on my ticket form?
- Can I add custom ticket statuses?
- Why do solved tickets change to a closed status?
- How do I reorder ticket fields?
- How do I filter my views by ticket subject?
- How do I find the ID of a ticket form?
- How can I add additional ticket type options?
- Why can't some of my agents edit user and organization fields?
- How do I notify my customers that their ticket was solved?
- Why doesn't the year show in my view?
- I am unable to delete a ticket field
- Can I edit the priority field?
- Can I change a ticket status back to New?
- Why does my ticket status change to open automatically?
- Why is a ticket field not required to solve the ticket even after I select that option?
- How do I solve a ticket automatically after a certain amount of time?
- Can I create a free form text field option within a drop-down list?
- How can I manually close a ticket? [Video]
- Why are new tickets being created in Open status?
- Can views be refreshed automatically?
- Can I reorder custom ticket fields on my contact form?
- Error: Ticket field not added
- How can I remove the due date on a task ticket?
- Can I have two custom ticket fields placed side by side in the agent interface?
- Can I restrict a ticket form to agents in a specific group?
- Can I create a view that shows duplicated tickets?
- The view formatting option "Group by" does not display my custom fields in order
- I can't reset the order of tickets in my view after selecting a column header
- Can I require a ticket field to be set before moving to a status other than solved?
- Can I increase the number of displayed views?
- Why does my new ticket field not appear on my ticket form?
- Can I add custom ticket statuses?
- Why do solved tickets change to a closed status?
- How do I reorder ticket fields?
- How do I filter my views by ticket subject?
- How do I find the ID of a ticket form?
- How can I add additional ticket type options?
- Why can't some of my agents edit user and organization fields?
- How do I notify my customers that their ticket was solved?
- Why doesn't the year show in my view?
- I am unable to delete a ticket field
- Can I edit the priority field?
- Can I change a ticket status back to New?
- Why does my ticket status change to open automatically?
- Why is a ticket field not required to solve the ticket even after I select that option?
- How do I solve a ticket automatically after a certain amount of time?
- Can I create a free form text field option within a drop-down list?
- How can I manually close a ticket? [Video]
- Why are new tickets being created in Open status?
- Can views be refreshed automatically?