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Views, ticket status, and ticket fields
Questions about the default and custom fields of the ticketing system. Content about ticket forms and settings related to them, ticket, user, and organization fields. Articles about requests to create specific views, issues, and views settings. Content about the status of the tickets, issues using the submit as button and unexpected behavior regarding the ticket status.
Workflow: Forward notifications to an external email address on ticket updates
Edited Dec 27, 2024
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Can I export ticket field data and associated ticket forms in a CSV file?
Edited Oct 30, 2024
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Can custom objects and lookup relationship fields be linked using the record external id attribute?
Edited Dec 30, 2024
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Why are Views count from the API returning random results with null values?
Edited Jan 07, 2025
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How do I resolve side conversations not appearing as a channel in ticket view creation?
Edited Nov 28, 2024
1 vote · 1 comment
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Why are fields on my tickets appearing greyed out?
Edited Oct 01, 2024
0 votes · 1 comment
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Can I create a view for side conversations?
Edited Nov 28, 2024
2 votes · 6 comments
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Error when using filters on a view: Something went wrong. Try refreshing the page.
Edited Feb 01, 2024
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Are side conversation emails public for the requester in the original ticket?
Edited Apr 11, 2024
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Workflow: How to create a drop-down field with more than 2000 values
Edited Oct 10, 2024
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Can I export tickets when the view has filters?
Edited Aug 20, 2024
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Can I make tags a requirement for agents to solve a ticket?
Edited May 24, 2023
4 votes · 0 comments
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Why is the "Closed" ticket status missing from my tickets?
Edited Oct 02, 2024
2 votes · 3 comments
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Pre-filled ticket fields are removed after logging in with SSO
Edited Apr 06, 2023
1 vote · 2 comments
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Can I reorder custom ticket fields on my contact form?
Edited Jun 28, 2024
0 votes · 0 comments
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Edited Jan 18, 2023
0 votes · 8 comments
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How can I remove the due date on a task ticket?
Edited Sep 16, 2022
1 vote · 2 comments
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Can I have two custom ticket fields placed side by side in the agent interface?
Edited Dec 14, 2022
0 votes · 0 comments
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Can I restrict a ticket form to agents in a specific group?
Edited Dec 11, 2024
3 votes · 0 comments
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Can I create a view that shows duplicated tickets?
Edited Jan 28, 2025
4 votes · 2 comments
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The view formatting option "Group by" does not display my custom fields in order
Edited Aug 02, 2024
1 vote · 6 comments
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I can't reset the order of tickets in my view after selecting a column header
Edited Oct 23, 2023
1 vote · 0 comments
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Can I require agents to fill in a ticket field before they move to a different ticket status?
Edited Nov 29, 2024
12 votes · 13 comments
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Can I display all my personal ticket views?
Edited Oct 03, 2024
44 votes · 36 comments
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36
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Why does my new ticket field not appear on my ticket form?
Edited Jan 23, 2024
5 votes · 2 comments
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Can I add custom ticket statuses?
Edited Aug 14, 2024
20 votes · 38 comments
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38
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Why do solved tickets change to a closed status?
Edited Jul 11, 2024
6 votes · 11 comments
6
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11
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How do I reorder ticket fields?
Edited Jun 28, 2024
9 votes · 18 comments
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18
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How do I filter my views by ticket subject?
Edited Nov 28, 2024
37 votes · 22 comments
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22
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How do I find the ID of a ticket form?
Edited Aug 21, 2024
4 votes · 17 comments
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17
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