Question
Why do my closed tickets show a solved ticket status? When I check a closed ticket, I don't see the Closed status label.
Answer
When custom ticket statuses are activated, closed tickets retain the Solved category status with which they were solved. The tickets are still in the Closed state.
To learn more, see these articles:
3 comments
Jon Heath
Why the change? If it is closed and cannot be edited, it should be a status of “Closed”. (Like it used to be.)
0
Christine
We will continue to assist you in the ticket you raised with our support team.
Kindly check your email for updates. Thank you!
0
Jesse Rubenfeld
This is a relatively new problem. Actually-closed tickets are showing up as solved in the UI (though the API still correctly shows their status). It's confusing in the UI, so I hope engineering is looking at it…
0