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Error: Ticket field not added



Edited Jan 18, 2023


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8 comments

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Christine

Zendesk Engineering

Hi Solveig,

I created a ticket on your behalf so I can look into the issue more.

Kindly check your email for updates. Thanks!

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@... hi, I'm getting the same above error even when all fields have been filled out and a default form has been selected

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Beto

Zendesk Customer Care

Hi Laica,

I have created a ticket on your behalf so that we can investigate this further

Kindly check your email for updates. Thanks!

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Can you post the solution for this? I'm getting the same exact same (useless!!) error message.

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Anne Ronalter

Zendesk Customer Care

Hello Mike,

this is a very specific issue and there could be a lot of reasons for this to happen.

Therefore I have created a ticket and reached out to you via Email so that we can investigate further and help you to find a solution.

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I'm also receiving the same error message and we in fact do have a default form in place. All fields were filled in and it made no difference. What was the solution for some of these so that I could be investigating the possible same fixes on my end? 

EDIT: Try creating the field in a different browser. I was using Safari when I repeatedly received the error. Chrome worked just fine. 

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Zendesk should update this article to include other troubleshooting steps to fix this. Clearing cache and restarting browser fixed this for me. 

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Joe Huisman

Thanks for the tip   clearing cache solved this for me as well.  Zendesk, please update this with troubleshooting steps to resolve.  I have a default form and was receiving the error.  Clearing the cache resolved the issue.  @...  please update this with troubleshooting steps!!!

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