How can I remove the due date on a task ticket?

Question

I selected a Due date in the Task ticket field type and I cannot remove it. How can I remove or update the date?

Answer

Once a due date is set within the task ticket field, you can remove or update the date by changing the type of the ticket.

Update the type field to a question, problem, or incident and submit the update. Then, set the ticket type back to task and the due date is cleared.

For more information, see the article: System ticket fields.