Question
When I open a ticket, fields are greyed out and not clickable. How can I resolve this?
Answer
This can happen in two situations:
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Your ticket may be closed. You can only make limited changes to closed tickets. As stated in this announcement, you can edit the Tags, Subject, and Priority fields. Other fields cannot be edited.
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Your field access may be restricted by an app. To fix this, contact your administrator to check app settings. The Ticket Field Manager app is often responsible for this behavior.
For more information, see these articles:
1 comment
Abraham Schall
The ticket details that are greyed out fail 508 compliance testing for contrast. Restricted fields should still be readable by vision impaired customers.
Foreground:#E9EBED
Background:#CFD6DE
The contrast ratio is: 1.2:1
Text failed at Level AA
Text failed at Level AAA
Large text failed at Level AA
Large text failed at Level AAA
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