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Why are fields on my tickets appearing greyed out?



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Alex O. Robinson

Zendesk Customer Care

Edited Oct 01, 2024


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The ticket details that are greyed out fail 508 compliance testing for contrast. Restricted fields should still be readable by vision impaired customers.

 

Foreground:#E9EBED
Background:#CFD6DE

The contrast ratio is: 1.2:1

Text failed at Level AA
Text failed at Level AAA
Large text failed at Level AA
Large text failed at Level AAA

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