Managing your installed apps

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15 Comments

  • Hidayat Ullah

    Hello,

     

    How do i know if my app is uninstall by client, Mean there is no event or webhook that tell me that your app has been uninstall from the worksapce like abc.zendesk.com have uninstall my app?

    I want to remove user local data when they uninstall my app from there worksapce is there any solution for this?

     

    Thanks.

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  • Brett Bowser
    Zendesk Community Manager

    Hey Hidayat,

    Any apps you have installed would show up under your Admin>Apps>Manage page. You will have the option to deactivate the app for reactivation later, or you can uninstall the app completely so it no longer has access to your account. As for removing local data, that would depend on the app that you're referencing I suspect. Some developers may handle this information differently and in some cases these apps may populate ticket data.

    Let me know if there's any other questions you have!

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  • Steve Sanz

    I have agents asking if the apps can start out hidden and they can click on the app button to unhide them when needed. How might this be possible?

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  • Matt
    Zendesk Customer Care

    Hi Steve,

    This workflow can be accomplished by using Contextual Workspaces. With Contextual Workspaces configured, you can expand, collapse, and chose which apps open by default when working on tickets for your agents.

    This documentation should help you get that process started.

    Setting up Contextual Workspaces 

    Matt - Customer Advocate

     

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  • Jenny Astor
     
    Thanks, Jennifer for sharing such a great article here.
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  • Marco Antonio Avalos

    Do you know if exist a way to read the settings from an app via API.

    I know we have /api/v2/apps/{app-id}.json but this is not showing the actual value from the settings just the defualt value.

    Can you help me with this?

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  • Eric Nelson
    Zendesk Developer Advocacy

    Hey Marco,

    You can do this from within the app itself by using the metadata method of the ZAFClient Api. Though calling from outside of the application isn't possible for security's sake.

    Have a wonderful day!

    Eric Nelson | Manager - Developer Advocacy

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  • Jonathan

    Hi, is there a way to keep the app sidebar always open by default when loading a new ticket, even if I previously closed it?

    Thanks!

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  • Marco Malbas
    Zendesk Customer Care
    Hi Jonathan! At the moment unfortunately no. The app sidebar will stay closed if you previously have done so, and will stay open if it was previously open. Having an option to set this by default would be helpful though. I would suggest putting this as a feature request: https://support.zendesk.com/hc/en-us/community/topics/1260801325369--Feedback-Ticketing-System-Support-
     
    Cheers! 
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  • Richard Pixel

    Thank you for the article! 
    What I was wondering - restricting perhaps the Hourglass app to admins and supervisors means, that the app is not visible to the agents, but does it also mean that it isn´t working on their tickets ? 
    I would like to know if the restrict app = hide app, or simply restrict = disable for user groups. 

    Thank you!

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  • Jeff C
    Zendesk Customer Care

    Hi Richard,

    Restricting an app should mean that it will never load for agents or groups who does not have an entitlement.

    However in some cases depending on how the app is coded, it can still run in the background and just that its not displayed in the sidebar.

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  • Benard MORIAU

    Hi team, I have been told that as a customer you will only get billed for the agents that have access to the app.
    Example: I have 2 teams - each 5 agents and via groups only one group has access to the app, i should only get invoiced for 5 licenses instead of 10) Is that a correct statement?

    If so, is it possible to add this in the article (under "Restricting app access") that you should only get charged for the amount of agents having access to the app.

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  • Ravindranath Noolu

    Hi

    Is it possible to pass runtime arguments for sidebar apps with any of the "zcli apps" commands? The idea is to not expose the parameters through manifest.json file

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  • Jean-Francois Weston
    Zendesk Customer Care
    Hi Ravindranath, In order to know the full set of commands available with this functionality, I would recommend you read the following article ZCLI documentation on GitHub. And for information, here is the developers' documentation on Using the Zendesk Command Line Interface (ZCLI)
    I hope this helps
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  • Kelly R

    I disabled my Slack app because the flow stopped on Slack and immediately"enabled" it again, yet if keeps defaulting to "disabled" I cannot get it to stay in Enabled apps! Help! 

     

     

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