| Announced on | Rollout starts | Rollout ends |
| September 23, 2024 | September 23, 2024 | October 3, 2024 |
Zendesk is pleased to announce the ability to modify certain fields on closed tickets. This feature is available for customers with the Zendesk Agent Workspace activated and for all customers through the API.
This announcement includes the following topics:
What is changing?
This initial release allows admins to edit the Tags, Subject, and Priority ticket fields on closed tickets from the Agent Workspace or from the ticket API endpoints. 
Changes made to closed tickets are reflected in the tickets’ events log.
Why is Zendesk making this change?
As your workflows and needs change to meet the demands of your business, we recognize the need for the historical data in closed tickets to change so that they portray a complete picture over time.
Zendesk is introducing the ability to modify closed tickets so you have the flexibility to correct mistakes, add context to historical tickets, and ensure that your reports and data audits are accurate.
What do I need to do?
Activate the modify closed ticket setting in Admin Center. See Modifying closed tickets for more information.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.